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Zip code 43215

Your Local Dealer is

Mid-State Basement Systems

Job review from in West Linn, OR 97068 on 06/19/14

Overall Rating:

5  out of 5

I cannot think of a more disgusting home repair than having to address a wet, smelly, nasty crawlspace. A place I never gave any thought to whatsoever. While all of our friends are traveling all over Europe this summer my husband and I have had an absolute ball watching the remake of our crawlspace. It has been extremely educational and fascinating to learn about the new technology. It motivated us to take care of all of the nagging little things we always put off like cleaning the vents, changing filters, getting carpets cleaned etc. It is so refreshing to have a spotlessly clean brilliant white, dry crawlspace. My entire house smells so fresh and clean. The energy is amazing. My favorite story was the day after TerraFirma completed the job we had an electrician come to install plugs in the crawlspace. He jumped out of the crawlspace and said "I love your crawlspace, I could hang out down there in my shorts". We love it. A million thanks. So much better than a fancy trip. Thank you to everyone at TerraFirm and most particularly to Bryan Cantrell and Chad LNU, foreman and crew that did the job. We commend all of you on your professionalism and hard hard work. Thanks again.

Our Overall Service

Fabulous from very first meeting with Bryan Cantrell up through today's date when Leo showed up to fix a minor water problem. Outstanding.

Call Representative

Super from very first call. Made an awful situation turn into a highly educational and pleasant experience.

Our Office Staff
Very friendly, timely, courteous and a pleasure to deal with.
Sales Process

Bryan Cantrell. Super. Extremely professional, called to introduce himself the night before our meeting. Dressed impeccable, very professional. Gave a thorough presentation. Got us to sign up on first visit.

Our Installation Crew

Fantastic. Early every day, extremely professional, couteous, punctual, professional and extremely hard working. Chad was foreman, Tyler, Jesse and Drake. Extremely friendly, serious, clean and meticulous. Made us feel at ease and did not always relay to me, Mrs. Ruffner, the dreadful things they found underneath my beautiful home. Thank for that.

The Cleanup Process

The crew cleaned everything up at the end of every shift. Especially on day one. I was very concerned about what was lying in my driveway. Especially when I heard a couple of little school children walk by and say "Ewwwww, what is that?"

What made you choose our company:

Had heard about you on Lars Larsen show. Saw your trucks in the neighborhood alot. The man who installed our new oven said to call you for a one time fix of the water in our crawlspace. Bryan Cantrell's presentation said it all.

Company's Response:

Michael - Thank you for taking the extra time to review us. Bryan, Chad, Leo, Jesse and Drake are very proud of the work they did on your home. These types of comments make it all worth it, not just for them, but for the entire TerraFirma family. A thousand thank yous.

Much of our business and growth is based on word of mouth. For customers that feel comfortable referring us to friends, family, neighbors and co-workers we compensate them $50 per referral name. Please make sure they mention your name when calling in so we can compensate you properly. Again, thank you so much and have a great day.

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