Testimonials for Frontier Foundation & Crawl Space Repair

Everyone showed up on time and did a great job. The office staff was very informative and friendly. The installation crew was very nice, salesperson was very informative, everyone was great!

Great work habits and very professional work.

The guy who came out to service my equipment was very professional and on time. 

I wanted to reach out to you and express my satisfaction on the complete sale and installation of a dehumidifier at my residence.     Marshall did a professional job of completely explaining my problem, offering a solution and he answered EVERY question I had. His professionalism sold me on the job.   Your installation crew was timely, professional and left only after they knew the unit was working to my satisfaction.   In today's world where most companies only give lip service to the concept of "customer service", your company is an exception! Congratulations on developing, training and motivating your team to this level of professionalism.   Best wishes for your continued success!   Jerry & Vicky Rowe Spring Hill, TN

"I just recently had a Water Guard system installed in my 1500 sq. finished basement and while I can't say it was a clean or easy job, it was an overall very good experience and I'm glad I chose Frontier Basement Systems to do the job. I chose them after struggling with foundation water and doing a great deal of research. I worked with 2 foremen - Hermes & Gumaro and their crews and they were respectful of myself and my home and did a very difficult job professionally and efficiently. Customer Service follow-up throughout the project was top notch as well as after the job was completed. I recently had an additional back-up pump installed by Service Technician Donald Hill and he was TREMENDOUS! Very knowledgeable and spent time explaining the entire system to me so I could troubleshoot any issues that may come up (I like to be prepared!). I would definitely recommend this company to you."

"You can put all the right ingredients into a cake and still have to start over. These guys know how to do things right. Our utility bills have shrunk (most times by 2), the critters and bugs and spiders -etc - are almost non-existent due to the crawl space being sealed, the wood and laminate floor is warm in winter and cool in summer...........did I mention the utility bills? I highly recommend these guys. (The work was done in November, no jumping to conclusions here)"

"An exceptional team, Craig was very knowledgeable and helpful. He and his team, Jorge and Alex were friendly and efficient. They had great communication as well to let me know when they would arrive and how long they would take."

"Mike, Jovon, and Cameron came to my house in Springfield, TN to install structural support to my foundation. They were all very personable and professional as they took the time to explain/ walk me through the process they were going to work through for during their installation. When I told them I had a newborn baby upstairs, they actually did their best to stay quiet as they worked. They never woke the baby up from his nap. Even though they took their time to explain things and worked quietly, they remained on track and completed the job faster than I expected it to take."

"Jovon and did a great job fixing my back patio which had a cavern open up under it, he was early, went over everything with me, was able to level out a huge crack, sealed all the cracks and the gap that had formed between the concrete patio and the brick house. He was very professional and knowledgeable. Also many thanks to Logan who came out a few weeks earlier and set up our plan of attack."

"Elijah and the crew were great! So helpful and excellent communication. We are very happy with our waterguard system. Definitely recommend!!!"

"Our experience with Frontier Basement Systems has been positive from start to finish. My husband and I had a couple of other companies come over and assess, but Tim Sapp from Frontier was, by far, the most down-to-earth, personable and kind, which was why we decided to go with Frontier. It was a quick and easy decision once we met with Tim. Tim spent over 2 hours in our home during the first visit, inspecting our house and sharing his recommendations. The staff at Frontier is very organized. We were given paperwork, a schedule, follow-up calls and everything that was needed during the weeks leading up to the actual project. My husband and I had many phone conversations with Tim. Tim almost always answered his phone, and if he was in a meeting or on another project, he always returned our calls very promptly. Throughout the entire process, he has been of great assistance, and offering assurances along the way. Even after the project, I’ve had 3 different conversations with Tim – 2 questions regarding new construction, and 1 question about an issue with the website not working when I tried to vote for Lael for the “Wow Service Award”. Tim never seemed to mind answering his phone after hours or even on weekends, even when we were just planning on leaving a quick message for him to call us back the following Monday morning. The customer service has been exceptional – and also from Lael and the crew. Lael is very personable and caring, and he has shown exceptional leadership during the course of this project. I noticed that he wouldn’t ask his crew to do anything that he, himself, wouldn’t do. For example, at one point he immersed the entire upper part of his body down into a deep hole in order to adjust a plate (which I don’t think many people could handle – myself included). Lael was also kind and down-to-earth, as was everyone in the crew. I was always greeted with a smile by crew members, and they would always take time to explain what they were doing, if I was curious about the process. These guys worked their butts off for 3 days – with a positive attitude. They even cleaned up after themselves. They all worked together as a team. Tim and Lael always seemed to communicate very efficiently with each other, even though they would be at different sites, and Lael and his crew seemed to communicate with each other very effectively, which created supreme efficiency. We want to vote for LAEL for the “Wow Service Award”. His name wasn’t on the website listed under “foreman”, so that’s why we’re mentioning here. LAEL = WOW SERVICE AWARD"

"Sandy and her crew were great. On time, professional. Explained everything they were doing. Respectful of property. Elijah is also very helpful. Explained our overall projects thoroughly. Good group"

"Frontier Basement Systems is awesome! I live in a wet area and my Clean Space and Super Sumps give me such peace of mind. On my last service visit for my annual check of the pumps and clean space, the service technician, Jason Walz was extremely thorough and professional. He answered ALL my questions...…and I do normally have a lot of questions! I appreciate his patience tremendously. I am glad to tell anyone I know about Frontier Basement Systems!!!Update... I just had my annual service for my Clean Space and sump pumps and the service technician, Morgan, did an excellent job. He arrived right on time (which I REALLY appreciate) and did a thorough job inspecting the equipment and crawl space. He patiently answered any questions I had and explained what he was doint. It's hard to measure how much peace of mind I get from knowing my house is protected from water damage. The crawl space is easy to forget until there is a problem......out of sight, out of mind......but knowing the CleanSpace is there allows me never to worry. The annual inspections just add to that peace of mind. Frontier Basement Systems is awesome!!!"

"Adam and Thomas were professional, courteous and respectful. Today it isn't often to come across such great workers who care about the customer. Hats off to these two professional technicians. Also, Jennifer in customer service went above and beyond to fit me into their schedule much sooner than promised. I am completely satisfied with FBS."

Work was done quickly and accurately. It was a pleasure doing business with them.