Job review from Bill in Saint Albans, VT 05478 on 01/19/15
Overall Rating:
5
out of 5
Very evident that Customer satisfaction is a high priority.
Timely communications & follow up on questions/concerns!
Professional, positive attitude and willingness to listen and
follow up as appropriate!
Chad Roberts answered all questions and with a professional attitude at all times.
Follow up was required on taping and more installation of SilverGlo according to plan/drawing! Attention to detail could have been better, however crew/team very positive.
Suggest use of a small vacuum verses just sweeping, especially on the last day of installation. Follow up
that was required by Matt was excellent and he completely redid the taping with a better adhesive backing. Also did two rim joists that were not done initially. Matt's dedication to Customer Sat. is so apparent in all his actions and he did all that was asked in the follow up and in a very professional way!! Matt is a key asset to Northern Basements!!
What made you choose our company:
Website and follow up with previous customers. References were excellent and willing to answer all my questions.
Saint Albans, VT 05478
Franklin County
Monday, January 19th
