Testimonials for Connecticut Basement Systems

Steve was amazing! Excellent job, friendly, knowledgeable, and great! A breath of fresh air!

I think your crew is professional and courteous. I am very satisfied with the job performed.

I never got a chance to say thanks for taking care of the problem with my Sanidry. Justin Jaffer took care of everything and made sure that I was/am up and running. The new unit is working perfectly and the difference in the humidity level in my basement is striking - exactly where it is supposed to be. Clearly, the original unit was not working properly (since the humidity level never got to where it is now), but now all is well and we couldn't be happier. You can be sure that we will recommend Connecticut Basement to our friends.

Bill is an excellent fellow who goes beyond all expectations. I will request him in the future! 

Max is just fabulous! He sure did build a good rapport!

Dan answered all my questions and was extremely helpful and informative. 

David went above and beyond servicing my system, very satisfied! 

The tech and helper were very efficient and did exactly what needed to be done. I am very happy now with my basement which I was not before they came.

Bruce is fabulous! Always does an extremely good job for my family. He's so professional, personable, and all around a great person and worker. 

To all, Thank you for the amazing work you all contributed to getting my basement set up with drains, pumps, and a dehumidifier!! I was overwhelmed by hurricane Ida. As a recent widow, imagine my horror watching 18 inches of water come into my basement from ground water on one side and the river from the other.    I had three quotes and although your cost was a bit higher than one, the care and thoroughness of the presentation and quality of the work he showed made it an easy choice.  I am thrilled with the results.     The original installation time did seem a bit distant and I was concerned about another downpour.  However my interaction with Jen Raccio was the icing on the cake!!! She was so kind and accommodating. She reached out to me to move the scheduling of the project up by a month. Her kindness reassured me that this was definitely the right company to help me.    So far two projects have been completed and they are both of such good quality. We have a third project scheduled as a result of the excellence of the previous work and your staff.     Happy New Year and thanks Don and Jen and your staff. Best regards.

Tony came to my house to evaluate water in a section of my basement coming up between the floor boards. He spent quite a bit of time analyzing the pitch of the floor and then discovered a leaking water heater in the adjacent utility room that he thought was the root cause of the problem. Not the foundation. The water heater was replaced and the leakage and water in the adjacent room dissipated. He was quite knowledgeable!

Customer was so happy with Dallas, very knowledgable and solved the problem. 

Mr GullottiOne of your employees, Jason Wood came to our house Saturday morningto investigate a wet spot in our basement. He was extremely thorough,methodical and explained what he was doing each step of the way.  Hedetermined that the leak was not from a compromised wall in thebasement but from a busted air conditioner waste pump.  I appreciatethe fact that he did not feel compelled to sell us service that we didnot need but was able to identify the issue and then spoke directlywith the repair people from Professional Water to explain what wasneeded. Jason is a man of integrity and his actions reflect so well on yourcompany. We will always recommend Ct Basement.   Thank you. BillL

I am very satisfied with the job you did for me.  The installation crew and Design Specialist were excellent.  Your website, references and professionalism of your phone staff sealed the deal.

Dear Mr. Janesky, Thank you for sending Rainer Finke to assess my basement water problem. Within one hour he figured out the source of the water that countless other consultants, engineers and contractors had not been able to figure out in ten years! After carefully listening to my description of the problem and studying the area, he determined that the water was entering through a window that was about ten feet away from where the water was coming across the floor. However, there had never been any physical evidence of the water entering, because it was traveling down the exterior wall and across the floor behind the drywall. Because it was being held back by ceramic tile, it continued traveling until it reached the carpet, where it could flow freely. Rainer's problem solving skills and professionalism did not end with identifying what he believed the problem to be.  He was determined to test his theory, so he ran a hose by the window well and sure enough, the water did just what he hypothesized it would! Subsequent to identifying the problem, Rainer explained in detail how to solve it. I know my letter is yet another in your vast collection of testimonials, however, I learned today that they are all well deserved. Gratefully yours, Anne I.