Testimonials for Connecticut Basement Systems

The team was professional, knowledgeable, and explained the products clearly. They were on time and focused on the job. No mess, and nice work. The follow up service was easy! 

Scott has been doing our Annual Maintenance for many years and I certainly hope he will be our service person for many years to come!

This is what your crew did not do: No cigarette breaks. No coffee breaks. No bathroom breaks. NO LUNCH! Who works like that? Unbelievable!

We were personally called by our customer to let us know how happy they were with George. George spoke on the phone with the customer to tell him his ETA and the customer was pleased with how right on time he was. The service done was also loves and the customer is excited.

Victor was amazing and so was Rob, that young man is going places. Victor is an expert, very impressed and he went above and beyond my expectations.

Bruce went above and beyond, I was so pleased! Bruce was exceptional! He stayed until it was fixed. 

Bruce was extremely professional when answering all the questions I had. I had a great experience talking to him!

Friendly, intelligent and skilled employees. I am most satisfed with the job done.

Office staff was on top of their game. The crew were very hard workers and in the end I am very pleased.

The whole office could not stop buzzing about how Brandon was. We were all so impressed and happy with the work he did.

Good experience with this company. I am satisfied.

Dan is the man, he and Jorge did a tremendous job. I can't thank you guys enough. 

The saleman new the products and what needed to be done. Very good job by the installation crew - they were informative and showed professionalism.

Hi Bill, Ed and I want to take this opportunity to thank you and the staff at Connecticut Basement Systems for your efficient, timely, courteous and professional help is solving the serious water problem that developed in our house ( a Raised Ranch) in Feb. 2011. From my first communication with Denise at the Call Center approximately 2.28.11, everyone was helpful. Denise arranged for you to come out that day to survey the problem. While you were in Niantic, Madison is not that close, and Ed and I were so relieved and greatly appreciated the efforts extended by you and Denise that made it possible for you to come so soon. You gave us a thorough introduction to the system we needed and we were not rushed or pressured in any way with regards to our eventual decision to go ahead with the sump pump system installation. While cognizant of our emotional and physical fatigue due to almost 2 weeks of round-the-clock pumping, your measured and calm presentation and answers to our questions greatly helped us when we needed it most. Your efforts to move up the date of the installation will not be forgotten by us any time soon. We thank you for that, and for Jen in Production's ability to move our installation date up to 3.7.11. The crew that did the installation were also courteous and professional and thorough. We lost our power about five minutes before they arrived, and as I answered the door in tears, the crew were solicitous and assured us they would wait "a while" to see if the power returned...which it did in about ten minutes. The crew was also fastidious in clean-up and other than new cement and the pump and its pipes, our garage and front yard did not even look like any project had been done!...another indication of a fine company at work. Your follow-up with us Bill was another indication of the thoroughness I spoke of earlier with regard to your professionalism and that of your company. Ed and I feel very secure with the system installed and the assurances Connecticut Basement Systems provides for maintenance and servicing of the system. So again, thank you all for helping one family save their family room, a bedroom and bath from total destruction by water. We are grateful.

We were very satisfied with the job Basement Systems did for us. The crew was great and listened to what we had to say. We were also very pleased that when we made some minor changes Basement Systems did not try to "nickel and dime" us.