Testimonials for Connecticut Basement Systems

We are very satisfied! Very happy to have a clean, dry crawl space. The crew was wonderful. They took great care and tried not to make any mess in our home since we do not have outside access to the space. Josh gave the presentation. He was thorough, knowledgeable, and left no question unanswered. Sold us! The cleanup was so satisfactory, we would not have known they were there! Thank you to everyone involved for a job well done!  

I'm very pleased with Catrell's attention to detail and service!

Bill and his helper did an excellent job. They were professional, personable, and easy to deal with. 

Great kid! Very polite! Knows his stuff!

The best technician in the USA! So focused and professional!

Jesse was very efficient, pleasant, and professional! He was nice to talk to!

[Prince] He's a good man! You need 10 guys like him! He was very pleasant!

[Prince] He was very nice, took his time, and answered all my questions. 

I wanted a sump pump that was top of the line with battery back up. I knew of your great reputation and wanted a company who would be around for service.  I am very satisfied with the job!

A year ago I called for a free-estimate on a sump pump install. Cynthia came at the scheduled time and was very thorough with the estimate and answered all my questions. I told her that I needed to get finances in order before scheduling an install. She did follow up with me, but there was no pressure. A year later, I did call to schedule the install. The two installers were on time, very professional and very, very neat! The project was completed in several hours and I now feel the security of knowing that I am prepared and will not have a flooded basement as has happened before. Thanks for your great work. I have recommended your services to a number of friends & co-workers.

You came when you said you would, you performed the job you said you would and we are pleased with the results. Thank You!

I'm very, very impressed. Catrell was very polite and went above and beyond I asked. I'm extremely pleased. 

Bruce was digging a trench in 90+ degree weather for six hours. Not only am I extremely impressed, but I'm so happy with the outcome. 

I am so happy your company could come out so quick. I loved Marj -- he was so polite, knowledgeable, and replaced the proper equiptment. I'm so happy!

This note is in reference to Rich, one of your Service Technicians that came out to our house today to look at a problem we were having with our sump pump. Your organization should be proud to have such a knowledgeable, well-spoken and extremely personable employee. He clearly loves his job and very rarely do I run into Service Technicians with any organization that truly care about the customers. Even though it was at the end of the day he was not rushing to "get to the next customer" . . . he listened to my concerns and explained things thoroughly. Rich is a true asset to your organization and should be commended for the confidence he portrays while doing his job well. Basement Systems obviously not only has the best waterproofing systems but also some of the best staff in your industry. Again, it was a true joy to deal with Rich. Thank you!