Testimonials for Connecticut Basement Systems

You sent Brendan out today to double check to make sure the sump pumps were working properly. I just wanted to tell you that you can send him out here any time, he is a delight. He was charming and nice and anytime we need service please send us Brendan. We really like Basement Systems and you always done well by us and we always have good things to say about you guys. Thank you very much! 

Brian, Thank you and CT Basement Systems for the prompt help with my issue. As I mentioned, my daughter is getting married this week and we have a house full of guests from out of town. It would not be a very good time to also have to deal with a flood. Bill just left. He was pleasant and clearly knew his business. He did a professional job of cleaning out the sludge, showing me the workings of the system and letting me know realistic expectations on the motor life. That said, I decided to err on the side of caution and replace the motor which he had with him. He finished up and cleaned up everything – then last we walked outside to be sure the ejection area was in order. I can rest assured that what was a panic situation just a short time ago is dealt with. Thanks again for all your help and having wonderful and knowledgeable field service folks. They certainly saved the day here.

David was great! He knows his stuff! Truly aces -- very diligent and patient. Explained everything I needed. 

We asked Sharon V. of South Windsor, CT. what did you think of our installation crew? " Quick, professional and friendly"

My wife and I are very pleased with our new basement. Not only has the damp smell vanished, it has a nice, fresh odor. You cannot imagine how it feels to have a wet-free basement after several years of worrying about anything stored down there. It has given us extra storage space, a comfortable feeling and certainly, a secure feeling when we go to sell our home in the future. We know that the new buyer will feel secure knowing that the guarantee passes on to them with no problems. Thank you!

Phil did a great job! He was fast, efficient, and sooo friendly! 

Dan was very professional, clean and extremely knowledgeable. I will ask for him again in the future. 

I am writing this to describe what it was like to work with Mark K. and the whole Ct Basement Systems team. From start to finish, the whole experience was first rate. Mark, who we first met, spent loads of time with us, going over what CT Basement Systems could offer us, figuring out exactly what our basement needed, explaining to us what we should expect and answering our questions. For those of us experiencing lots of water in the basement (for the first time!), having someone who could show us how this problem could be effectively solved was a huge relief. There was no pressure placed on us and we got lots of material to look over while we made our decision. We decided to go with CT Basement Systems because of their team approach (we happen to have a complex basement structure) and we liked the idea that several people in the company were going to take a look at the plans to insure the best outcome. It also wasn't lost on us that the owner of this company holds many of the patents for the materials being used. We liked how this company stands behind its work and its products. Mark was always readily available to us throughout the process, and thanks to him, our install date was moved up substantially. Because the company sends out large crews they were able to complete the work in two days (as opposed to the week another company told us it would take), The crew that did the work was professional and hard working and did a fantastic job, keeping us informed all throughout. And our basement now? Totally transformed. Ours was an unfinished basement, just basically cement everywhere. Some dampness (lots when it filled with water!). Today, with the CleanSpace coating on the floors, the Sedona dehumidifier and (of course) the sump pumps, our basement is bright, clean and dry. We've even begun to move some things out of our garage to store the basement, because the environment in there is much better! That is not something we ever anticipated to happen! We are very appreciative of all the hard work that went into solving this difficult problem for us.

Catrell our Service Tech and Mike our Service Center Rep, were both awesome. Great guys, friendly and knowledgeable.

Johnnie was the best—he was courteous, helpful and professional.

We hired Connecticut Basement Systems to install a sump pump, drainage systems and a dehumidifier to connect to the same system. The work was professional and handled in one day by a dedicated, knowledgeable crew.

I am very satisfied with the job. Your salesman was to the point, nice, and very professional. Your brochures about your company and the system were very helpful, organized, and knowledgeable. Your crew was nice, hardworking, and fast. They got the job done quickly and they got it done right, Overall i love the system.

Your installation crew was very pleasant and professional. Your salesman Tom Gibson was awesome! He was very helpful and knew a lot about the system. The top reason I chose your company was because of the way you went out of your way to work with me in my time frame. The whole experience was great.

The presentation was impressive and seemed to be what i needed and the guarantee of future assistance plus the life time of the house warranty were great. I was also very impressed with your installation crew and how hard they worked especially considering how bad the weather was and they still got all the work done in one day!!!

The crew completed the work on one day under bad weather conditions. They were hard working, courteous and neat considering it rained all day. Great job!