Testimonials for Nova Basement Systems

"Sales person took his time explaining everything that needed to be done.  The crew was awesome.  They were so friendly and professional.  They did above excellent work."  

"Cameron, Jacob, and Chris are very respectful of our home .  They are kind courteous, and professional.  They all represent Nova Basements in a manner you should be proud of."

"I was referred from a neighbor.  Your team members were very polite and respectful."

"The estimator was personable.  He didn't try to upsell me on things I didn't need. The quote was fair compared with others.  The installation crew was polite and courteous.  The phone operator was polite as well. My experience with the estimator and the fair quote made the choice to go with Nova. I am overall happy with the work."

Hollis was our sales rep. He was very kind and easy to talk to. He explained the system that we needed and that only one corner of our basement had a problem. Bryan and his crew installed the system and sump pump. They were very respectful of our property. They worked very hard all day. They did a great job!! Cameron came on Monday to install the backup sump pump battery. Everyone at NOVA is very friendly and professional!  

"Great customer service."

"Overall, the crawlspace turned out very well.  The installation crew was very friendly, and the crawlspace looks good."

"Very professional and personable!"

I recently had a "Waterguard" system installed by your company and want to let you know how I feel about the service I received. As a consumer yourself, I know you understand that when spending a substantial amount of money on a home repair or improvement we are concerned first and foremost that the people we deal with are honest and then they do quality work. When I first discovered seepage in my basement I went to the yellow pages to find somebody to fix the problem. The professional appearance of your ad immediately caught my eye so I called Nova. I have to say, from the first phone call to the completion of the work, I have found Nova to be a quality and professional organization. I was first impressed that a letter confirming the appointment and providing additional information followed up my phone call. Then Phil arrived to give me the "bad" news. That is, what I needed done and what it would cost. I found Phil to be both a nice guy and a good salesman as he explained in detail what was causing the problem and then what my options were to correct it. Most importantly, he in no way pressured me to choose the most expensive means of controlling my water problem. After talking with Phil, I was able to make an informed decision as to what I thought would be best for me. I also want to complement the workers who did the job. This is "grunt" work and these guys certainly earn their money. All of them were friendly, professional and gladly answered all my questions. They went out of their way to leave the basement as dust-free as possible and I greatly appreciate that. Now all that is left is for a downpour to see how the system works. I am confident that it will perform to my expectations and am glad that should I encounter a problem I need only to call and somebody will be out to correct it. Finally, because of my experience with Nova, will gladly recommend your company to others.

"Effort was made to move us up on the schedule which saved us on time off work and work to clean up seepage that would eventually occur.  The crew was very knowledgeable, informative, and patient with all my questions."  

"Very professional and informative installation crew."

"I have no complaints, they were good workers."

"I appreciate everything!  You answered my calls immediately and made me feel that everything was alright."

"We went with Nova because of the online reviews.  Once we received the information packet in the mail, we felt more comfortable with choosing Nova."  

"I was actually excited for it to rain because I knew our basement would be dry."