Testimonials for Basement Systems USA

Great customer service with quick response to appointment time.  Was extremally satisfied how well Tim helped me! Not only was he knowledgeable but very professional and explained every step that would take place to fix every problem I have. Left me with the feeling that once completed I would be very satisfied with the outcome.

Basement Systems USA is a great company to hire to have your basement work done . The crew showed up on time and were very hard workers. After the job was complete they made sure to clean up their mess very well. The foreman answered any questions I had. Everyone I worked with at this company were very polite and easy to work with for my basement waterproofing

Basement Systems USA is a great company. I never write reviews but I have to say I was so happy with the work they performed in my basement. I had extreme water damage behind the walls of my finished basement that was never seen by the home inspector a few years back. Over the last year every time it rained I would have small amount of water on my basement floor. Finally in a large rain storm our basement flooded. I called Basement Systems USA and Dave Ryan came to my house, did a full inspection and found the problem areas. His crew came out lead by the foreman Estaban and three days later I have a dry and smell free basement. The installers were great, hardworking and professional. I can't recommend this company enough and I am finally happy I can use my basement!

My basement flooded during a big storm. Hired this company to fix it. Dry ever since. Thanks to Javier

Basement Systems USA is keeping my basement dry and giving me peace of mind with the battery backup sump pump they installed. My home tends to lose power during heavy rainstorms, so this product was an easy decision to make. Special thanks to Bernie who was my installer! He was on time, courteous, and knowledgable. Great experience with this company from beginning to end!

I am extremely impressed with this company. They were highly recommended to me by my sister who used them years ago after she bought the house we grew up in. There was never a time when that basement did not smell damp and musty, and the paneling was getting eaten away from the floor, up, by mold. It didn't take a lot of rain before water would seep through the walls and up through the floor, leaving little puddles in places. It was a stinky wet mess and I thought she was crazy to put money into it. Long story short, Basement Systems did an amazing job, and her basement is now the place we have all of our parties and family gatherings. There isn't a trace of moisture or smell - even after the crazy amount of rain we had this past summer, which is when I started noticing that my own basement was getting water in it. I called my sister to get the name of the company. She said "Call them now. They are the best, and they are going to be busy." She is very opinionated, but she was right!! (I'll deny saying that, if she asks)!! Of course I wanted someone to come out ASAP, but they couldn't fit me in for three weeks. I was a little unhappy at first, but then I thought about what my sister had said, they are busy because they are good. So the day came for my work to start. I was told to expect them between 9:00-10:00, so I figured that meant noon. Nope! 9:12, there was a knock on my door and I was greeted by a man with a smile on his face and a crew ready to work. The foreman introduced himself and asked if I would do a quick walk-through with him to make sure all of my issues were addressed. We headed downstairs, and the crew immediately started bringing equipment and materials from their truck to the back entrance of the basement. I showed him where the water had come in and he explained what they would be doing. I was steeling myself to hear that it was a "bigger problem then he thought from what the salesman had estimated...blah, blah, blah". When that didn't happen, I told him what I had been thinking. He laughed and said that their inspectors (which, it turns out, is what they call their sale people) are very educated about their products and the work involved. He asked me if I had any questions, I didn't, so they got right to work. I peeked in a few times to offer drinks, etc, and they were cruising along like a well-oiled machine. They were all very polite and friendly,finished a little ahead of schedule, and cleaned up to where it looked better than when they started. We've had some hard rain, and after washing my car, I forgot to turn off the hose, and it ran for over 3 hours, right against the front wall of my house, and my basement is as dry as a bone! It was actually a pleasure dealing with this company - from the person who set up my estimate, to the crew who did the work. I believe they have integrity and I would recommend them, without hesitation, to anyone in need of this kind of work. I'm almost ready to have them back for my total basement finishing!! Just need to get rid of some of my junk!!!

Very punctual Extremely professional Clean and polite crew Excellent service and job done perfectly Enjoying the ability to relax during a down pour and not worrying when we are not home

If I had know this 10 years ago, I would have definitely had this new sump pump system and drains put in then. I worried for years any time we had a strong and continuous rain that I would get water in due to the way the back yard was landscaped. I give the company great reviews and the installers were absolutely tremendous. I would definitely recommend them

The first team has finished installing the emergency escape window. Everything went great and I am totally satisfied. Can't' wait til the next phase is finished, Have a great day.

I contacted the company regarding my dirt crawl space and moisture that was coming through into the home. They came out and encapsulated the crawl space turning it into a clean, dry and moisture free space. I am happy with the work that was done and the team that did the work answered all my questions and were efficient .

The crew that came out were on time and polite

"Your team was really good. No complaints at all. They did a knockout job and we are very very pleased with the results. The old system we had was awful. This is a summer home and it's great to know there have been no problmes during the winter." 

The guys were professional, handled themselves very well and cleaned up after themselves. All around, great experience 

Jordan and Morgan were great! Kept everythnig very clean, their workmanship was very good, very professional. Very pleased with the company and the work done.

A+ work! Esteban knew what he was doing and went above and beyond! Very pleased with everything.