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Job review from Vance in Framingham, MA 01702 on 04/14/20
Everyone is very communicative and responsive. Sales, Scheduler, Installer, Billing made doing business very easy.
I spoke with a couple of different people and they were all pleasant, efficient and attentive. Courtney put me on the move up list and I got it installed two weeks earlier.
Dan came onsite right away and called me from the basement to honor physical distancing during COVID-19. He provide the quote very quickly and answered all my many questions and was available at all times of the evening. The installers did what he promised.
Ricky and crew were attentive, clean and careful during the install. He explained how the system works. It was a rainy, windy day which I'm sure made it more difficult to do the outdoor portion.
What made you choose our company:
I actually wasn't going to replace the sump pump, just wanted a French drain system. One company would have done just that for less than your approach. Another company included the sump pump for similar overall price. The real difference was definitely Dan's communication during the site visit and his responsive follow-up. Also the website provided good information.
