Testimonials for Quality 1st Basement Systems

My service technician Sha'chon explained everything thoroughly and his work was efficient and timely. He showed up to my home on time and let me know exactly what work was being performed. He walked me thru the entire process and informed me that my sump pumps were working properly.

I needed to solve the problem of a damp basement with an open drain system and inefficient sump pump. I first met with salesman Ron Michaels, who was very knowledgeable and really listened to my concerns. He put together a waterproofing plan to make my basement dry and keep within my budget. On the day the work was scheduled the crew led by Wilver Cardoza arrived on time, were professional and courteous and completed the work within the time frame I was given. During the recent wet weather the system seems to be working well and I am very happy that I no longer have that musty basement smell. I also wish to commend Juan Gonzalez for his patience and help in answering all my questions related to the job and ensuring I was fully satisfied with the work.

My basement is so much more usable now. All work was done well and within the time expected. The same foreman of the crew came both times. The crews have been punctual, friendly, professional, and clean up well. They really did a great job and I would use them again in the future.

This latest project was my second time using Quality 1st Basement Systems to deal with my basement waterproofing issues. I first used them back in 2011, and was pleased with the original work, as well as their yearly maintenance service. Now, my most recent project was to install another waterproofing product to my basement in order to make sure my basement will be prepared for anything. Similar to before, the installation crew were on time, friendly, and got the job done within the time they expected. The cleanup process was also done very well, and there was no mess left over. I decided to continue using Quality 1st Basement Systems because once again they were a good price, they have quality products, and they always have great reviews. I also appreciate that the sales people are informative and not pushy. If I decide to do any more work in the future, I will continue choosing Quality 1st Basement Systems.

Greg was great! He was patient, kind, and honest and gave us the science behind basement waterproofing.  We learned so much from him. Because of Greg, we feel confident in our decision to go with Quality 1st.

Thank you for your service Andre was very informative ,patient and professional I look foward to working with Andre and your Company.

My represenative and her presentation were very good, I liked the look of the flooring. Quality 1st Basement Systems has a great team of installers! They were on time and courteous.

The guys provided quality work as promised. They were timely and polite. The salesman, Matt Abrahamsen, was knowledgeable and provided us with the best option for our issue. Luis was the supervisor on-site, and we could not have been happier with the results. We would recommend this company 100x over.

Jessica Long was very very helpful in explaining the situation to us. She is very knowledgeable and answered all of our questions and she is smart and a valuable person on the sales team. 

Quite satisfied. Worked with Ken before, which is why I proceeded ! The installation team was great ! courteous, timely and neat. Used you before; satisfied then, satisfied now !

 I want to thank first Bob Cherry, the general manager, and Phil Matthews, the system planner, for working out a solution to our unique issue. This speaks to the integrity of the Tom Romans company. Secondly, the work crew did an amazing job. The foreman, Juan, sized up the situation quickly and had the men working quickly and efficiently. Within two hours, the crawlspace was cleaned out, all debris removed, the Super Sump installed and new discharge line installed. A note about that — the crew had to take up part of a paved walkway and dig up a mulch bed. When they were finished, that area actually looked neater than when they started! You could not tell any digging had been done at all. That night, we had a storm, a lot of rain in a very short period. The pump and discharge line worked perfectly. We will of course call Tom Romans when the budget allows for the full crawlspace system to be done.

I was first interested in getting a sump pump installed because I had water coming through one side of my basement after heavy rain, even though I could not see any cracks. After reference from a friend, I decided to go with Quality 1st to do the work, and I was not disappointed. I was very impressed by how professional and helpful to our needs the salesman was, and how courteous and professional the installation crew was. The cleanup was also done really well, and I am totally satisfied with the company. Now I will be the one to recommend Quality 1st to my friends and family.

Service was very good! My service tenchician is a great guy and very knowledable. Id have him work for me! 

Amazing company & highly recommend to anyone having issues with water in their basement. Jonathan S. was extremely knowledgeable and walked us through the entire process. The installation team was phenomenal and extremely hard working. Great experience and couldn’t be happier with the results. Thanks again, Quality 1st!!

Quality 1st Basement Systems has great employees like JC and Luis!! I called 2 other companies not great feedback. Quality 1st is trustworthy, reliable, and their customer service is outstanding! We trust in Quality 1st. Thank you, JC and Luis! We will use Quality 1st for finishing our basement and we can’t wait!