Testimonials for Franks Basement Systems

I had work done last Thursday for a crack in my basement, and for 3 days straight it down poured. The team was very nice. Anthony F. fixed the problem after the rain it was still dry as a bone. Anthony was very professional and knowledgeable about my situation, that I knew nothing about until he explained it to me. He cleaned up after the job and didn’t leave anything behind. I would highly recommend him coming out to me again if I needed it.

I would like to thank and recognize the three gentlemen that worked on our basement on Monday January 16th and Tuesday January 17th. Antonio, Qualen and Jamar were courteous, explained the work they performed in detail and answered all questions we had about the work they completed in our basement. We also greatly appreciate the video they made enabling us to see the work completed without climbing into the basement, not something we wanted to do. 

I would like to share with you the wonderful business experience I encountered with Frank's Basement Systems. I contacted Frank's for foundation repair. The job entailed the installation of seven Helical Piers and the work was to be completed in five days. I would like to acknowledge your staff for their professionalism and first class quality work. My first encounter was with your salesperson, Frank Nati. He came to my home and assessed the situation. He explained in detail the process of the job including repair steps, pier design, timeframe and costs. On a few occasions, I called him at the office with additional questions I had regarding the soil tests and teh engineer's report. He was a good first impression. My second encounter was with your foreman, Scott. When Scott arrived, I told him I was very nervous and apprehensive of having the work done in the winter. He assured me the weather would cooperate and that it would not be an issue. With his many years of experience, he told me not to worry that this was a typical job for his crew. I still said my novenas every night and we were blessed with 32-40 degree weather. Scott eased my anxiety and explained each of the repair steps involved from digging the holes for drilling, design of the piers and overall repair process. He kept me informed on each of the steps involved. You have no idea how his personality relieved my stress and anxiety. He has a very calming personality toward the customer and I also observed how he treats his workers. His supervision and respect that he has for his crew is to be commended. The dynamic crew included Mike, Jamie, Rich and Richie. These guys were great. Each have their own unique personality and style. Each were very meticulous in their work. I flagged my sprinkler heads and decorative rocks and they did their best to avoid them when moving the Bobcat around my lawn. I could see the brotherhood with his crew, each helping each other with all aspects of the job. So many times we do not recognize our employees that have surpassed expectation. Frank, Scott, Mike, Jamie, Rich and Richie are very valuable employees and I really hope that you note their efforts. Your crew has displayed Frank's Basement Systems unbelievable public relations at its best. I will highly recommend your company because of my experience with your wonderful crew. See you in the Spring when you finalize the landscaping project. Wishing all of you a very blessed Christmas season and a happy and healthy new year!

Robert S. and his team did a fabulous job on our basement reinforcement job. Kind, courteous, knowledgeable and very hard workers. Everyone knew what they were doing and got to it under their foreman's leadership. We had a great experience with Frank's from our first phone call and informational meeting through the contract process and job completion. It was an unexpected project, but glad they took care of us and our worries were alleviated.

I completed the review at the conclusion of the job where I had helical piering and crack repair completed at my residence in Akron, NY. I recently purchased the house to find the previous owner finished the basement to hide the sinking wall/footer in the corner of the basement. When taking the necessary steps to correct this problem I contacted Frank's for an estimate. Frank Nati came out within a couple days and told me I'd be looking at helical piers and crack repair to lift, stabilize, and stop the cracks from leaking. This was an unexpected and fairly expensive job. So, I spoke with a few other companies who recommended similar ways to repair the foundation. Through talking to and discussing how each company was going to do the work and what their guarantee was, it was apparent that Frank's contract was the best written, most exact, and had the best warranty out there. I made frequent calls to Frank Nati to ask him why do it this way, and why these materials, and what is expected, and what is guaranteed. He was very knowledgeable about the issue I was having and was able to answer all of my questions and offer me guidance in choosing a company for the  job. I then hired my own 3rd party engineer, RAC Engineering, who I located on my own and he gave Frank's a very strong recommendation. So, with that we scheduled the job and Scottie, Mike, Ritchie, and a few others came to my house to do the work. I cannot say how satisfied I was with the work they performed and how they kept me in the loop as much as I requested. The job took longer than the original estimate due to the wet sand and soil conditions, but the crew was never rushed and took their time doing it the right way. A few unexpected issues and excessive water did not help the situation, but Frank's stood behind their name and kept the crew at the house until the job was done and cleaned up. I cannot express how satisfied I am with Frank Nati, Scottie, and the crew, and Frank's Basement Services in general for the way that the job was completed and the way that they took care of the unforseen issues that arose during the job. I can truly say that my mind is at ease knowing that the corner of my house isn't sinking anymore, and I know it won't continue to cause stress on the rest of the house.

Dear Mangement of Frank's Basements, After a recent experience with your company, I feel compelled to write about my perceptions of your business. I was truly not looking forward to the experience of having our crawl space "enveloped." What a disruption to my life and routine were my exact thoughts! How wrong can one person be? Your work crew arrived at my home exactly as promised. The forman Leo introduced himself and briefly outlined the planned activity for the day and the week...stating it would most likely take about 9 days to complete. From the first to the last day, every man who worked at the house was incredibly quiet, polite, and thoughtful. On day one when they crawled into our crawlspace, a most unpleasant place, I thought "here comes the grumbling." Never a word was heard...never! No loud voices, nio swearing, no vulgarity...nothing but polite conversation in a quiet voice. At each day's end, the clean up was so thorough you would not have even known workmen were there. I actually began to look forward to having them come in, that's how pleasant they were. They treated me and my husband, as well as our home with the utmost respect and regard. Thank you for this pleasant experience. It is not often a company maintains a workforce such as this. Leo and his crew were exceptional, what a joy to have thme do the work.  

Hi! We wanted to say thank you again to Javi and his crew for doing such a great job and exceeding our expectations!  

I found you in the phone book and hired you because of your professionalism and work being done on time.  I'm very pleased with what you guys have done and again, I appreciate your business. Thank you.

I found you on the web. I chose you because you have a unique product and financing options. The job was planned for two days but it was finished in one. Excellent communication.

You provided crawl space encapsulation for me. I researched you on the internet and you have a very good reputation. You may use me as a reference.

I had you encapsulate 2 crawl spaces. Jeremy and his crew explained everything and did a great job. Overall, I hired you because of Rick's know-how and your excellent literature which explained a lot.

Frank. I just spent over 150k remodeling my new home on Grand Island. I can honestly say the most satisfying dollar for dollar money spent on this entire project was on my crawlspace restoration your crew did today. No damp smell anymore as well as gaining more storage than we could ever need. It feels like I added an addition on my house. I can't thank you enough.

Just want to say we are very happy with Frank,s Basement Systems. Right from day 1 when we called, from Frank Nati, to the men that did the work in our basement. Mick, Rolando, Josh, Chuck, Ian, and Dave. Thank You everybody very Much. Very Professional.

 I am writing this letter to tell you want a great experience I had when Mike Ciocca came to my house to estimate remediation of my crawl spaces.  He was professional, nice, knowledgeable and straight forward.  He gave us the estimate and we signed with him immediately. However the story gets better, a week later we received an offer on our house.  The inspection of course was not good because of the crawl spaces.  The buyer wanted to talk with Mike.  It was a Saturday I said I would try to call him, and told the buyer I would have Mike call him.  Mike called be back, then called the buyer.  A day later the buyer bought our house.  Mike thank you again!!! Mike did this on his day off.  The work has not been done yet but i am looking forward to meeting more of your excellent people. I would recommend Frank's Basements to anyone.

I first like to say thank you for taking on my difficult footer and sill plate project. I had four other contractors look at the job and they were all apprehensive on even attempting the work. I was in a real bad situation with my house and Frank's Basement Systems stepped up to the plate. Even in the beginning your very professional estimator Michael C. put my mind at ease. Everyone on board with my project was very pleasant, repectful and knowledgeable. Bottom line, all your employees kicked some severe ass and went the extra mile. They took time out to answer my many questions. They informed me what they were planning on doing next throughout the project. You advertise that you will exceed my expectations and your company knocked it out of the park! I couldn't have asked for a better contractor from start to finish. Thank you all at Frank's Basement Systems.