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Job review from Alan in Binghamton, NY 13901 on 12/10/20
Jay thought digging out the 4x4 deck posts would be a problem so he had a supervisor come the next day who recommended a retaining wall should be temporarily removed at additional cost. This appeared to both me and my wife an attempt to increase the project cost, especially since the two other estimates we had did not recommend removing the wall.
Tess was great.
Samir didn't recommend the retaining wall should be temporarily removed for the deck posts and a compromise was made. Actually, 6x6 posts were used instead of 4x4 extenders at no extra cost, so that was a plus.
After the job was done, I contacted Jay about a spot on the retaining wall that wasn't patched and he called me the next day to say he'd take care of it the next time he had a job in the area. Since it's a seasonal camp, it would be great if another installer could do it before winter rather than wait for another job near Skaneateles Lake.
Tarps should be provided for crews to protect floors and flower beds. It's a seasonal cottage so the water was turned off a few days before the end of the project and made clean up harder., The crew cleaned up the best they could, but tarps over the floors and myrtle beds would have helped greatly.
What made you choose our company:
You specialize in foundation repair and your price was competitive. Samir was very thorough and professional. According to Samir, another estimator showed up on his own to help who had more experience in summer camp work. I can't remember his name, maybe Eric? You also made an effort to get the job done before the winter snow came since it is a seasonal camp.
Company's Response:
Good Afternoon Dale,
We received your installation survey results, and I would like to apologize on behalf of Woodford Brothers. We're sorry to hear you were less than satisfied with our company. We truly appreciate your feedback, as it will be reviewed with the salesman & crew for learning purposes and to ensure this does not happen in the future. Your satisfaction is extremely important to us, and we would like to make things right. If there is anything we could do to better your experience or discuss the situation at hand please give us a call at your earliest convenience. You can respond to this email or call my cellphone at (315) 256-5422.
Tess Rounsaville
Service & Production Coordinator
Phone number: (315) 256-5422
Email: [email protected]
