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Job review from Tom in Madison, NY 13402 on 01/05/21
The estimator should have more been experienced with jacking old houses. Because of the lack of experience or communication between estimator, project manager & installation crew this led to down time, due to confusion and lack of material and what exactly needed to be done to fix original problem. I think there should have been a follow up visit from a representative who actually knows what's going on before the installation crew arrives to either confirm or adjust project expectations.
Installation crew were very professional.
Excellent job cleaning up.
What made you choose our company:
Woodford Bros has done excellent work for my wife's family business in years past.
Company's Response:
Hi ,
We received your installation survey results and we would like to thank you for choosing to work with Woodford Bros, Inc.!. We truly appreciate your feedback, as it will be reviewed with the salesman for learning purposes and to ensure this does not happen in the future. Your satisfaction is extremely important to us, and we would like to make things right. If there is anything we could do to better your experience or discuss the situation at hand please give us a call at your earliest convenience.
If you’ve got a spare second, would you mind dropping us a review on Google? Small local businesses like ours rely on customers competing with big national brands.
To submit your review, simply click the link and let us know what you think! https://g.page/WoodfordBros/review
What Other Customers Had To Say
Maryjane says "Listened well, explained the procedure, were friendly, neat and careful. Experienced."
Richard says "Friendly, professional, and knowledgeable."
Jon says "The crew had everything spotless when they were finished."
Sincerely,
Tess Rounsaville
Service & Production Coordinator
Phone number: (315) 256-5422
Email: [email protected]
