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Job review from Faith in Auburn, NY 13021 on 05/18/21
There was a change in my order but when the service team came to do the work they did not know of the changes. I am relieved that I reviewed that with them or the job would have been done incorrectly.
Given all the time and attention given to detail prior to the day of the job I was very surprised and unsatisfied on the day the work was done that the team was uninformed
What made you choose our company:
Woodford Brothers did work for me on my carriage house at 50 south st a couple years ago and everything was perfect. This experience did not meet what I expected based on my past experience
Company's Response:
Hi,
We received your installation survey results, and I would like to apologize on behalf of Woodford Brothers. We're sorry to hear you were less than satisfied with our company. We truly appreciate your feedback, as it will be reviewed with the crew and Salesman for learning purposes and to ensure this does not happen in the future. Your satisfaction is extremely important to us, and we would like to make things right. If there is anything we could do to better your experience or discuss the situation at hand please give us a call at your earliest convenience. We look for to speaking with you and working towards earning back your business. You can respond to this email or call my cellphone at (315) 256-5422.
Tess Rounsaville
Service & Production Coordinator
Phone number: (315) 256-5422
Email: [email protected]
