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Job review from Jonathan in Manlius, NY 13104 on 05/25/21
Added a beam to level sagging floor. It’s an improvement, but not sure if it was worth the cost. The main trouble spot/low spot is still noticeable and there are now 4 doors in the house that need adjustment because they don’t close and latch properly. Also, some significant drywall cracks formed as a result. Might need to adjust the jacks lower to alleviate some of the door issues and wall cracks. I didn’t expect perfection, but I think this caused more issues that it fixed. Great experience with Woodford Bros, but can’t help but be a bit disappointed with the end result.
Crew worked efficiently, cleaned up well. I believe they did the best they could based on the initial estimate/plan, but the results make me second guess the initial plan. Either that or there are other issues to address.
What made you choose our company:
Online reviews, product reputation
Company's Response:
Hi,
We received your installation survey results, and I would like to apologize on behalf of Woodford Brothers. We're sorry to hear you were less than satisfied with our company. We truly appreciate your feedback, as it will be reviewed with the salesman and crew for learning purposes. Your satisfaction is extremely important to us, and we would like to make things right. If there is anything we could do to better your experience or discuss the situation at hand please give us a call at your earliest convenience. You can respond to this email or call my cellphone at (315) 256-5422.
Tess Rounsaville
Service & Production Coordinator
Phone number: (315) 256-5422
Email: [email protected]
