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Job review from Dave in Milford, OH 45150 on 01/25/19
Overall very satisfied. Job was done when promised and completed within timeframe given.
Call center representative was polite and efficient. Scheduled job with no issues.
Walt was salesperson. Very professional, took time to review basement and explain issues. he also had laptop and was able to show me what he was proposing, benefits, cost, etc. He was not high pressure as I have experienced with other companies.
Rusty, Dennis and Chas were terrific. They were extremely hard workers who were all very polite, knowledgeable and able to answer any questions I had. we did a walkthrough when completed which was very helpful. also, they cleaned up the place very thoroughly which was much appreciated. I was very impressed with the crew.
Left place very clean, protected furnace and water heater. Tough job getting all that concrete out of the basement up the stairs, out of the garage and to the truck. They made it look so easy.
What made you choose our company:
Online Reviews, stability of company, years in business and Walt's knowledge of the industry and ability to quickly diagnose problem.. I work in the customer service industry, the only piece I would have liked to see happen is a call from the sales rep or someone at Basement Doctor asking me how things went and if I had any questions etc...I think this extra touch would even set Basement Doctor apart even further from the competition.
