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Job review from in Forest Park, OH 45240 on 09/18/20

Overall Rating:

5  out of 5
Our Overall Service

Couldn't be happier with my choice to call The Basement Doctor. It was a couple of months from when I signed the contract till I could be scheduled in but after having all the work done it was worth the wait. Great Job!

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Sales Process

Donny DiPalma came to my home. Checked out what my issues in the basement were. Then explained in detail what my options were. No pressure sales tactics. Just the facts which made the decision easier.

Our Installation Crew

Tyler Vass, Brian and Austin were the crew that did the work in my basement in my Forest Park home on September 8,9 and 11. Couldn't be happier. The whole crew were personable and professional. They called before arriving and got here on time. They stayed on task and got the job done. Tyler explained what they were doing along the way and thoroughly answered any questions we had. It was completely obvious that Tyler and the whole crew were well trained and knew what they were doing. When the job was complete Tyler walked us through everything that was done and what we needed to do from that point on. These guys were great and that makes them good representatives for your company. I would give them all 6 stars out of 5 if that were possible. A++ all around.

The Cleanup Process

Mess and dust were kept to a minimal. They removed concrete that was jackhammered efficiently. New concrete mixing was kept contained. Basement was left in good shape. My job afterwards was easy.

What made you choose our company:

Didn't really check out anyone else. Had heard EverDry was very expensive. Did some research online on my own for my basement problem. Found that the WaterGuard system would be a good alternative. Clicked on "where to find it in my area" link and The Basement Doctor was the one, so I called. Glad I did! So now every time it rains heavy, I can breathe easier and that is a great feeling.

Company's Response:

Thank you for taking the time to do the review for us.  We are glad the job turned out great for you and are glad to know that you are happy with the project.  Have a great day!

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