Job review from John in Milton, WA 98354 on 03/27/22

Professional Thoughtful, Communicative.  My wife and I are so glad that we choose to get our foundation fixed with Terra Frima. The salesman Boston was willing to come to our house multiple times and explain what the cracks, separating and sagging floors and multiple slope points meant and how it could affect our home. He gave several different quotes and ideas whether it was to protect our foundation in place, attempt to lift it back into place and how to support our sagging floors. He also helped us triage our three main problems which included the cause which was the water under and surrounding our foundation. After addressing this through installing an extensive waterproofing system within our basement we then installed bracketed piers in order to hold our foundation in place and prevent any further settling. My favorite part of the whole process was interacting with Jake and his crew who actually installed everything.  He did a walkthrough with me explaining every aspect of work they were planning on doing. He patiently answered all of my questions even when they were repetitive. He was also very courteous about our home and property and went the extra mile in order to be as minimally invasive into our garden as possible to install the piers and the sump pump drainage system. He also called and communicated with me when I had concerns or when he wanted to communicate solutions to potential problems. He was clearly experienced with this kind of work and even noticed that my garage foundation was settling and recommended a specific product that could fix the issue cost effectively. He and the very kind Project Manager Bree both advocated for me to receive a great price for the additional work and Bree even organized Jake's crew to come back right away and finish the garage work. When all the work was finished Jake's crew cleaned up and reconcreted very nicely and conducted a closing walkthrough again being patient while fielding all of my wife and my numerous questions. Bree then helped me figure out how to finish out the process and at the end of the day my wife and I felt so lucky that we got to do business with Terra Firma and these individuals.