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Job review from Matt in West Linn, OR 97068 on 07/25/22
Our Overall Service
Very good. We still have a phase of work to be completed - I hope I'm able to fill out this survey as enthusiastically following the next and last phase that the 'waterproofing crew' will complete.
Scheduling Appointment
We were scheduled too far out - much farther than we had hoped. Thankfully our Project Manager was able to get us an earlier slot which as worked very well for us.
Sales Process
Our salesperson had to do multiple site visits and, in a way, was overzealous in trying to sell us a product or service (some of which we needed). We did persevere with the salesperson after shopping around and hiring a 3rd party engineer. The salesperson was able to accommodate our requested changes, but ultimately missed a few things that were only caught after a more experienced salesperson visited.
Project Manager
Our Installation Crew
The install crew was perhaps the best part. They were professional, courteous, respectful of our home and our needs, and really did an outstanding job.
The Cleanup Process
Cleaner after it was done then how it first looked when the install crew showed up!
What type of work did you have done:
Foundation Repair
Terra Firma recently did a crawl space drainage system for my home. Gage and his crew showed up...