Testimonials for Frontier Foundation & Crawl Space Repair

"Elijah and the crew were great! So helpful and excellent communication. We are very happy with our waterguard system. Definitely recommend!!!"

"Our experience with Frontier Basement Systems has been positive from start to finish. My husband and I had a couple of other companies come over and assess, but Tim Sapp from Frontier was, by far, the most down-to-earth, personable and kind, which was why we decided to go with Frontier. It was a quick and easy decision once we met with Tim. Tim spent over 2 hours in our home during the first visit, inspecting our house and sharing his recommendations. The staff at Frontier is very organized. We were given paperwork, a schedule, follow-up calls and everything that was needed during the weeks leading up to the actual project. My husband and I had many phone conversations with Tim. Tim almost always answered his phone, and if he was in a meeting or on another project, he always returned our calls very promptly. Throughout the entire process, he has been of great assistance, and offering assurances along the way. Even after the project, I’ve had 3 different conversations with Tim – 2 questions regarding new construction, and 1 question about an issue with the website not working when I tried to vote for Lael for the “Wow Service Award”. Tim never seemed to mind answering his phone after hours or even on weekends, even when we were just planning on leaving a quick message for him to call us back the following Monday morning. The customer service has been exceptional – and also from Lael and the crew. Lael is very personable and caring, and he has shown exceptional leadership during the course of this project. I noticed that he wouldn’t ask his crew to do anything that he, himself, wouldn’t do. For example, at one point he immersed the entire upper part of his body down into a deep hole in order to adjust a plate (which I don’t think many people could handle – myself included). Lael was also kind and down-to-earth, as was everyone in the crew. I was always greeted with a smile by crew members, and they would always take time to explain what they were doing, if I was curious about the process. These guys worked their butts off for 3 days – with a positive attitude. They even cleaned up after themselves. They all worked together as a team. Tim and Lael always seemed to communicate very efficiently with each other, even though they would be at different sites, and Lael and his crew seemed to communicate with each other very effectively, which created supreme efficiency. We want to vote for LAEL for the “Wow Service Award”. His name wasn’t on the website listed under “foreman”, so that’s why we’re mentioning here. LAEL = WOW SERVICE AWARD"

"Sandy and her crew were great. On time, professional. Explained everything they were doing. Respectful of property. Elijah is also very helpful. Explained our overall projects thoroughly. Good group"

"Frontier Basement Systems is awesome! I live in a wet area and my Clean Space and Super Sumps give me such peace of mind. On my last service visit for my annual check of the pumps and clean space, the service technician, Jason Walz was extremely thorough and professional. He answered ALL my questions...…and I do normally have a lot of questions! I appreciate his patience tremendously. I am glad to tell anyone I know about Frontier Basement Systems!!!Update... I just had my annual service for my Clean Space and sump pumps and the service technician, Morgan, did an excellent job. He arrived right on time (which I REALLY appreciate) and did a thorough job inspecting the equipment and crawl space. He patiently answered any questions I had and explained what he was doint. It's hard to measure how much peace of mind I get from knowing my house is protected from water damage. The crawl space is easy to forget until there is a problem......out of sight, out of mind......but knowing the CleanSpace is there allows me never to worry. The annual inspections just add to that peace of mind. Frontier Basement Systems is awesome!!!"

"Adam and Thomas were professional, courteous and respectful. Today it isn't often to come across such great workers who care about the customer. Hats off to these two professional technicians. Also, Jennifer in customer service went above and beyond to fit me into their schedule much sooner than promised. I am completely satisfied with FBS."

Work was done quickly and accurately. It was a pleasure doing business with them.

"Nick, thank you for providing great service concerning our foundation evaluation. Please accept our bragging as a small token of our appreciation. You are a great professional!"

"Had Frontier Basement Systems install a DryTrak Two-Stage Waterproofing System in our basement. Technicians, Zack J, Harold, Rich and Matt were on-time and very professional. Would highly recommend this crew for your job..."

"Shout out to Jovon, he came out to our house last week to level a concrete patio for us. He was both very professional and courteous. gave me a an explanation of what and how he was going to do the work. While he was working he continued to explain what was happening throughout the whole process. If Jovon comes to your house you have nothing to worry about!!"

"Eric and Tyrone did a great job leveling our concrete walkways in Tullahoma, TN. Eric worked hard to get the repair "just right" and wanted to make sure we were happy with the quality of the work. They were professional and hardworking. We could tell they really cared and took pride in their work. I will definitely recommend Frontier to friends and family. This is a wonderful family-owned company. Very professional from beginning to end."

Proper waterproofing of the crawl space makes all the difference in the comfort and health of a home.

  The crawl space in Mark S.' Mount Juliet, TN home had water pooling on the dirt floor, and a moisture and mold problem so significant that the musty smell from the crawl space was noticeable all through the house. After doing some research online, Mark decided to call Frontier Basement Systems for help. "We're very glad that we did because now that we got through this it is so much better! It smells better, it is cleaner.." -- says Mark, also adding that he noticed a significant reduction in his utility costs after the crawl space was treated and encapsulated."The crew that came out were very meticulous about what they were doing, they were all about the business to get it done and did a good job. I was very impressed with that."  -- he explains. Mark is so impressed with the entire experience and so happy with the results that he recommended us to a neighbor with similar problems, and says that if he ever builds another house, he will call Frontier Basement Systems again to get the basement or crawl space taken care of.

  After building their 11th house, Jim P. from Mount Juliet, TN and his wife wanted to protect their investment by avoiding future problems in the crawl space. They called Frontier Basement Systems for help. The company sealed and insulated the area and, besides being very happy with the service and attention they received they are even happier with the results! Not only the foundation is permanently protected against humidity, mold, dry rot and structural damages but their entire home is more energy efficient! "For a house as big as our house is, the utility bills are extremely low! We are very very pleased with our utility bills!" says Jim. "We chose Frontier and we are very very happy we did!"

Hear what Leslee has to say about the solutions Frontier Basement Systems was able to provide regarding the Moisture in the basement.Visual with computer plansOn time!Great with QuestionsI'm nosy, its my  house. I'm hearing them do stuff, I want to know what is going on.

Mr Faoro talks about his crawl space encapsulation. A builder flaw left his crawl space wet after every rain. He tried a french drain but that didn't solve the problem.  Frontier Basement Systems did an inspection and offered a permanent solution. After installing proper drainage system with sump pump and dehumidifier the crawl space is dry and the floors are a lot warmer.