Testimonials for Frontier Foundation & Crawl Space Repair

Stacey answered the phone so cheerful it put me in a better mood!

Arrived on time and the crew kept us updated about the project through the entire process.

Our experience with Frontier Basement Systems has been positive from start to finish. My husband and I had a couple of other companies come over and assess, but Tim Sapp from Frontier was, by far, the most down-to-earth, personable and kind, which was why we decided to go with Frontier. It was a quick and easy decision once we met with Tim. Tim spent over 2 hours in our home during the first visit, inspecting our house and sharing his recommendations. The staff at Frontier is very organized. We were given paperwork, a schedule, follow-up calls and everything that was needed during the weeks leading up to the actual project. My husband and I had many phone conversations with Tim. Tim almost always answered his phone, and if he was in a meeting or on another project, he always returned our calls very promptly. Throughout the entire process, he has been of great assistance, and offering assurances along the way. Even after the project, I’ve had 3 different conversations with Tim – 2 questions regarding new construction, and 1 question about an issue with the website not working when I tried to vote for Lael for the “Wow Service Award”. Tim never seemed to mind answering his phone after hours or even on weekends, even when we were just planning on leaving a quick message for him to call us back the following Monday morning. The customer service has been exceptional – and also from Lael and the crew. Lael is very personable and caring, and he has shown exceptional leadership during the course of this project. I noticed that he wouldn’t ask his crew to do anything that he, himself, wouldn’t do. For example, at one point he immersed the entire upper part of his body down into a deep hole in order to adjust a plate (which I don’t think many people could handle – myself included). Lael was also kind and down-to-earth, as was everyone in the crew. I was always greeted with a smile by crew members, and they would always take time to explain what they were doing, if I was curious about the process. These guys worked their butts off for 3 days – with a positive attitude. They even cleaned up after themselves. They all worked together as a team. Tim and Lael always seemed to communicate very efficiently with each other, even though they would be at different sites, and Lael and his crew seemed to communicate with each other very effectively, which created supreme efficiency. We want to vote for LAEL for the “Wow Service Award”. His name wasn’t on the website listed under “foreman”, so that’s why we’re mentioning here. LAEL = WOW SERVICE AWARD

Mark was great.He had a great presentation and a great guy also.He was on time, called on the way Inspection and presentation went fantastic. We are trying to do major renovation on an older store We collected several quotes to see if it was salvageable and our project doable. 

Extremely happy with service. Morgan is a hard worker. He arrived early and helped with every question I had. He suggested I add one more smart jack and I will make my decision soon.

Very professional, punctual, and kind. Overall great service.

Everything was good, work was started and completed on time.  Everything was done correctly and competently.

Went out of her way to get things figured out for me!

Best service appointment I've ever had!

Cody was professional & explained the whole process thoroughly. Excited to get started.

" We had a great experience with Frontier Foundation and Crawl Space Repair.  Marshall was very accommodating. The foreman for the project was Fernando Mendoza and we could not have asked for anyone better. He (Fernando) was hard-working, dedicated, educated on their installation, and very accommodating. Jose Ballesteres assisted on the project as well and worked incredibly hard for us.We have already given recommendations for Frontier and we will continue to do so because of the work Fernando and Jose did for us- we are extremely grateful for Marshall Fernando and Jose as they made the project manageable and to our satisfaction." 

Crew did an excellent job cleaning up. Ben Flowers (inspector) was professional, knowledgeable, and patient. Ben was the reason we went with Frontier.

Professional, personable, and excellent work.

He was wonderful.  Very thorough and knowledgeable.

Stacy is so pleasant and awesome!