Testimonials for Sure-Dry, LLC

Kevin was awesome!!

July 23, 2010 Sure-Dry Basement Systems and Prospective Customers, During this summer, we had significant foundation problems (foundation walls moving inward, cracks in foundation and leaking). We contacted Sure-Dry to come out to our home to give us their recommendation to fix the basement. Now Sure-Dry was not the only company we had contacted, previously we contacted #@! (a competitor) and they came out to give us recommendations. In our experience with #@! (a competitor), it seemed like they were attempting to discredit other companies and really made us feel like we only had one option - their company. We really didn't know what the problem was as well, but knew they had a solution to fix it.   So, we didn't know what to expect when he (Sure-Dry's representative) came out to give us his recommendation. During our meeting, he explained why the basement was having problems and gave us recommendations on how we could approach the problems. The fact that he explained what the problems were - was a big relief, as we now know why we had problems in our basement. The represenative never tried to discredit another company; he was more concerned with making sure we were taken care with. Also, we had more than one option to repair the basement foundation. Most importantly we trusted the rep and Sure-Dry to get the job done. As all projects go, there were some hiccups that arrived - we had the most rainfall in a week in over 110 years. Well, our home sits on clay and it caved inward towards the foundation. We didn't know what to do, so we contacted Joe and he gave us assurance that it was going to be alright. It also was a relief as the Project Manager; Chad was there to check with us throughout the week of the rainfall. In our conversations with Chad, he made sure we knew what was going on and what we needed to do to help expedite the situation. Chad and his crew, worked on our home in the rain and wet clay to get the job done. They also went the extra mile to make sure that we knew what was happening and to assure us that it was going to get done! Sure-Dry has met and continues to go beyond our wildest expectations! Our thanks goes to Sure-Dry Basement Systems for having great employees like Project Manager Chad and his crew! They care about the job, the quality of work, but most importantly the customers they are serving! My only recommendation to prospective clients would be to go with Sure-Dry. You will have a good understanding of what's happening, but also will have no worries when following their recommendations! Please contact us if you want to ask more about our experience (920)-284-5880! Thank You! The Highlander Family

The crew that did the work at our home were pleasant and easy to work with. The holes in the ground had to be dug by hand - absolutely no complaints.

The crew worked very hard, since this is my 1st sump pump they all explained my many questions. Friendly and courteous - great clean-up job. Very impressed. Thank you.

Your crew was very professional and curteous just like the last time.

Our Sure-Dry Basement System has given us a dry basement we can depend on now for almost ten years. Jim B. is the service person who returns to our home each early spring to check the components of our system and to reassure us that Sure-Dry is always looking out for us and our home. He never tries to over-sell the company's products -- and we appreciate that. Jim recommends specifically WHAT we need and we rely on him and Sure-Dry to know best. Our basement system is one of the best things we've ever done for our home in our close-to-the-lake, high-water area. Thanks to Jim and Sure-Dry.

Derek was very honest and professional about what we needed and explained how it would work.  The installation crew was very professional and personable. They answered any and all questions I had about installing. 

CJ is always a pleasure to work with and very professional. 

We have been extremely pleased with your product and your service.  

We were very pleased with the work and crew and have told friends about you.

Efficient, courteous, helpful. Both men did a very good job

You had the products that seemed the best for our situation. 

CJ was great to work with!  Very professional & knowledgeable! 

Will recommend your company to others.

We were very happy with everything