Testimonials for Basement Systems USA

I am pleased with the entire experience. The crew worked incessantly, they were polite, respectful, courteous and never complained. Devoin was completely acceptable and Empathetic to the situation with my ill sister and went beond expectations to accommodate us and avoid any disruptions in her life. I can’t begin to express my gratitude for his cooperation. My crawlspace is completely transformed and I can already notice the difference in the air throughout the house! Excellent work!

They were excellent to work with. We needed to change the schedule a number of times and they were very flexible, even to osplit the job into two visits. I would recommend them to anyone!

We want you to know that Nate and his crew did a thorough and professional job.  We appreciated their diligence and hard work especially on two hot days.

We recently had an egress window installed in our basement by Basement Systems, USA and we couldn’t be more pleased. Basement Systems guided us through the whole process from Tom our informative sales rep to Dave, our technical contact who facilitated the necessary information and plans to get our permit. Jorge and Fernando, his assistant, completed the site work and did first-class work—efficient, expert, and exceptional. Jorge answered all questions and thoroughly explained the process. Finishing the project in a timely way and clean-up evidenced pride in their work to us. We had quite a good rain a couple of days after installation and we are dry as a bone! Nothing like having it done right the first time. We highly recommend Basement Systems, USA for sure.

Our basement needed assurance that the existing sump pump could handle rising water levels under our home. It was recommended that we install a second sump pump alongside the existing one, with piping exiting water discharge to the outside. The Installer (Mr. Bernard W.) took care of everything in a very professional manner and quietly went about his work. The results were truly outstanding - the new system worked perfectly, with piping thru concrete quite cosmetic in appearance. I could not be more pleased. Thank you for quality, top notch service.

The work was done with great care and quality. The workers were skilled, professional and neat. The job went very well.

We called the professionals at Basement Systems USA after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman Scott Beard we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didn't expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. Sean Ryan and his crew were extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you don't like writing checks. Overall we are very satisfied with Sean Ryan and his crews work, Scott Beard's help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement.

The work was done with great care and quality. The workers were skilled, professional and neat. The job went very well.

We called the professionals at Basement Systems USA after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman Scott Beard we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didn't expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. Sean Ryan and his crew were extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you don't like writing checks. Overall we are very satisfied with Sean Ryan and his crews work, Scott Beard's help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement

"The guys did a great job. They cleaned up everything after they were done and we've had no more issues since the system was installed!" 

I want to make sure you know how much I appreciated your employee Chris who was a part of the finishing part of my project. Chris was also the one who came in to install the basement windows, he was extremely courteous and knowledgeable, always on-time and communicated effectively. He was great to work with! 

Everything was great. Aaron was on time, really knowledgeable and helpful.

I am very happy with the work that was done by Jordan. He did a great job, thorough, quick and efficient. I have no more water or leaking in the basement and thanks to Basement Systems USA I have a dry basement. Wow Service indeed.

Great Company. They made my basement from wet every time it rained to dry all the time. I don't have to worry at all over rain or melting snow anymore. Sean and his crew did a great job throughout the day from start to cleanup. Gerry is also great in scheduling and letting you know what work will be done. I would recommend them to anyone.

Your salesman Simon is knowledgeable and personable. He answered all questions I had brought to mind, I didn’t know., He is an asset to your company.