Testimonials for American Waterworks

Very courteous staff. Was notified before our appointment to touch base, and employee was on time. Very smooth service and they got our pump serviced and ready to go!    

We checked out other products, but what American Waterworks provides is the best! We called the provided references and sought out advice from previous customers. The office staff was great to work with and went over everything we should expect during the job. The Design Specialist came into our home and was very friendly and answered all of our concerns. Tremaine and the rest of the installation crew did a great job. They did a walk through with us before and after the project and made sure the things we had to leave in the basement were covered up to keep out dust. They didn't leave behind a mess! Thank you! 

We had a great experience with American Waterworks! From the first phone call to the end, everyone was very professional, polite and always kept us in the loop. Everything was explained very thoroughly, and all questions were answered promptly. I would highly recommend them for your basement needs! 

Kiko, Diego, and Fernando worked tirelessly to install the system all week in incredible heat. They are very focused on attention to detail and making sure everything was done meticulously. They made sure everything was explained thoroughly and all questions were answered. They had everything cleaned up and nothing out of place when they were finished. I just cannot say enough how wonderful this crew was!

I had some moisture under my carpet and I called to make an appointment to have someone come and check my tile system. The staff was very nice and got an appointment set up fairly quickly. Travis came and looked everything over. The system was functioning as it should. There were some minor issues with water seepage. Travis was very helpful and answered every single question I asked, which was quite a few. The next day, he was back and installed the Sani-Dry system. Travis was very efficient and explained everything as he did the install and answered even more questions that I had. He cleaned up with little mess he did make before he left. I would recommend American Waterworks to anyone who has water damage or is thinking of getting a system installed. Thank you, Travis!

We had water in our basement several years ago and hired American Waterworks to fix our recurring issue. It was the 2nd time we had to redo our basement due to water damage. The sales person spent a lot of time going over our options and answered any questions we had. He was very knowledgeable and cared that we fixed the problem the right way, not just put a ban-aid on it. We installed WaterGuard around the perimeter of the entire basement and the 10 mill poly barrier on walls. We also installed the sump pump with battery back up in case we were to lose power and for peace of mind. The staff came in, sealed the basement off and worked fast. Everything was completed in just a couple days and cleaned up nicely when they were finished. We have not had any water in our basement in over 6 years and no musty smell either. We no longer worry at all when it rains, because American Waterworks fixed our problem. Thank you!

Putting our level of pleasure in working with American Waterworks into words is a task that is difficult. We have struggled with water in our basement for nearly 8 years since buying our home. We were told by SEVERAL people that making exterior alterations to our property would take care of the problem so that’s what we did. We spent thousands and thousands of dollars attempting DIY fixes to keep our basement dry. They would work initially but after a short period of time we would again have a basement of water. I had asked around to friends and family and they all recommended American Waterworks. I called to set up an assessment and the inspector was incredibly flexible with our busy schedules. He came out and spent extensive time with my husband and I evaluating our property and our water issues. He provided pictures, written information, and actual examples of the supplies used for their systems so we could physically see what they offer. He was incredibly thorough which is what we needed to make this investment. Since having our American Waterworks system installed we have had zero issues with water. The installation crew was polite, efficient, and quick. I very much regret the time and money spent trying to do this on our own and highly recommend American Waterworks to everyone I know!

I have been a customer for 10+ years. I've had multiple projects completed including waterproofing, concrete work, and radon mitigation, and I am very satisfied with ALL work done by American Waterworks! 

The crew arrived on time and was very professional. The job they did has mitigated my water problem by 100%. I can highly recommend this organization. Owning a home comes with its aggravations, but these guys came through and helped me solve an issue that had haunted me for years. Really like these guys.

I was impressed with the outstanding reputation of American Waterworks. The office staff was very professional. The Design Specialist, Eric, was well informed and had great communication. The installation crew was also professional, and the clean up was excellent. Well done. Very hardworking, young workers. Polite, industrious, and hard at the task with very few breaks. Very well satisfied with the waterproofing project. 

I have been impressed with everyone for each project. After cement leveling, I felt confident proceeding with American Waterworks for radon mitigation without searching for other companies. I appreciate the quality, knowledge, and experience of everyone. Everyone was pleasant to interact with! 

My neighbor used American Waterworks many years ago, so that's why I went with them. The office staff was excellent and friendly! My Design Specialist, Mac, was excellent! He was very knowledgeable and competent. He was very kind and patient and fully answered all of my numerous questions! The installation crew was Jose, Luis, and their helper. They did an EXCELLENT job! They are, by far, the hardest working men (who are fully dedicated to excellence) that I have ever met! They were all very kind, personable, cheerful, joyful, hard-working, talented, knowledgeable, competent, and amazingly skilled at everything they do. It was a delight to have the honor of meeting each of them! Thank you so much! 

The project was completed ahead of schedule with very little interruption of usual household activities. I was also impressed with the attention to detail of the finishing process and detailed clean up.

I was freaking out when our basement started leaking water. I called a couple of different places and American Waterworks were able to get me an appointment before the others. The rep that came out for the quote was super informative and lead me through all my options with ease. There was no pressure to chose the most expensive options which was not what I expected. Another plus was that they pair with a company that offered financing. I set up my appointment for the work to be done and, when the day came, they showed up on time. They were very polite and professional. They were also very careful and respectful of our home and cleaned up their mess when they were done. We only did half of our basement for now (the half that was leaking) but I will definitely be having them do the other half in the future! Thanks again American waterworks!

The process was clear and straightforward from the beginning. The crew showed up on time, did great work, kept a clean work area, and were respectful of my property. They were great about answering my questions as they were doing the work. I would highly recommend American Waterworks.