Testimonials for Thrasher Foundation Repair

It was a delight dealing with Carl. He explained things well, answered all my questions, and was very professional. The best thing is they cleaned up after themselves: no pop cups, cans, sunflower seeds, cigarette butts, anythiing. WE have seen it all.  We were impressed by employee conduct. Communication with the customer is what locks up the ability to excel and you have found the key! The emails prior to work date and the phone call saying they are on their way. Thrasher doesn't leave the customer wondering which end is up! Salesman Bob knew his stuff. He isn't out there selling widgets when he really only has whatnots.   Seems like Thrasher has a pretty tight ship!  Which is good given the business you're in!

It leaks in my basement when it rains or the snow melts. The Thrasher crew is here finishing up as I write this. They are doing a fabulous job. It is quite an undertaking but the workers sure know what they are doing. I was anxious before the job was to start. The Team Leader, Julian, came first that day to answer my questions and concerns. His crew members came shortly after that and all three guys started work right away. I was amazed at how much they are doing in such a short time. Now I will be able to use my basement and enjoy it. Thank you so much! 

Micah, Julian and the crew were wonderful! I just love the job and the work done on my home. I am reaching out to everyone I can and referring Thrasher!

I have been a longtime customer of Thrasher and,  I appreciate the work that everyone does. Every single person I’ve met from Thrasher is helpful and cares about the work they do.

Referred by our realtor.  GREAT CUSTOMER SERVICE!

We selected Thrasher because they sounded like a reliable company to fix the problem, and we liked the 35 year guarantee.  The crew was done in about four hours and knew what to do.  The crew leader explained what they were going to do, and when the job was finished, showed me exactly what they had done.  I think you have excellent employees who are very well trained in what to do.  The crew cleaned up the mess very well, and covered everything with plastic.

Had a great meeting today with CJ from Thrasher.  He called twice to touch base before the meeting, arrived on time, was very clear on everything he was doing, and very kind towards my dad.  Gave my dad his cell for him to text him some questions, which is his only way to communicate anymore so that’s awesome.  Just wanted to let you know.

We would recommend Thrasher due to the sales rep-knowledgable and courteous and answered all questions and concerns.  The crew ensured all areas were kept clean-including taping off of the area and covering of the carpet.

Thrasher's specialist helped diagnose the problem and offered a much simpler and cheaper solution.  I felt like Thrasher Basement really cared about us rather than just trying to make a sale.  At the first sign of trouble, I will call you and recommend to all.

Our basement was in a very poor condition. Our home is 80 years old and at the top of a hill, and water started seeping in years ago. We had a system installed by another company that never worked well. We tried Thrasher.  Excellent and efficient service. From the firm representative to the crew chief who explained the job to us thoroughly.  We appreciated their courtesy and friendliness and felt we were in good hands.

The work was done in a very professional way.  The men made a concerted effort to leave little if any mess behind. 

Kate was an amazing representative for your company.  I would recommend Thrasher just because of her!

I was impressed with the professionalism of the project from beginning to end. Providing personal information regarding those who will be coming to my home is an excellent idea. The education materials were also very helpful. The work crew worked very hard and very also very professional. 

We were very satisfied with the project and would recommend Thrasher to all friends and family! 

I probably don't write to thank and congratulate businesses as often as I express my concerns, but I really wanted to compliment your organization.  I had 3 companies come and do an estimate.  Your representative, Tom, was on time and professionally dressed.  This was in stark contrast to the other two firms. As a business executive, I know that these things don't happen by accident, and so right away I was pre-sold to use your firm- even if it was going to cost me a little more.  After quickly surveying the problem, Tom told me that the best and most permanent solution was to move my retaining wall away from the foundation and wood siding.  This solution made more sense to me than those recommended by the other companies, and Tom was happy to offer the solution despite knowing it would mean no work for Thrasher.  To me, that is the sign of a great company- employees that are empowered and a corporate set of values.  So, where does that leave me and Thrasher?  Well, first, if I ever do have a real basement and/or water problem, I will not hesitate to contact you.  Second, I'll tell my friends and colleagues about my positive experience.  Thanks!