Testimonials for Quality 1st Basement Systems

It was great to work with Steve Roldan and Esau and his team with the install of smart jacks and beams to help with my foundation in my house. They were knowledgeable and answered all my questions. Customer service was also very helpful and informative of the entire process. An impressive company nonetheless. Highly recommended.

Justin was my tech who came to service my sump pumps. He was so helpful and professional. He explained everything very well too. I really appreciated him showing me pictures of what the problem was and offering several solutions. Quick easy and back up and running! Thanks, Justin!

My salesman sold me on hiring Quality 1st, he was friendly and thorough. They did excellent work, the installation team was neat and clean.

I was in process of buying a house and we found out that there are moisture and waterproofing issues with the property. Matt A., was really helpful with the whole process. He answered every question very well. The whole process took only one day and my basement is much better than before. I will definitely be using quality 1st basement for finishing my basement in the future. Thank you for doing an amazing job Matt and the team!

Quality 1st did a great job at providing me with their excellent service and products. The office staff gave me a great first impression of the company and was delightful to speak with. The design specialist was a pleasure dealing with. I couldn't have asked for a better installation crew, they were very knowledgeable and did a super job!

It gives me great pleasure to compliment foreman Victor and his skills, craftsmanship and leadership of his crew. He as a foreman is a true hands on Craftsman handling any and all tasks involved most expertly actually leaving my home which had the word DEMOLITION on my contract in order to install Waterguard System to your existing Triple Safe Sump System looking better than when the work commenced.  Perhas when this individual is going to be assigned to the job the word DEMOLITION can be eliminated and existing original structures will be minimally removed for easy replacement to accommodate the system. My fully Paneled, Ceramic, Tiled floor almost looks like nothing was done and what actually had been removed is easily repaired and replaced by a layman or a very simple contractor assignment. As a leader of his Crew he is an excellent Manager, quiet, thoughtful, and you could see respected by his hardworking and efficient crew.  Perhaps Managers in other fields could take a lesson from him. I am exceptionally pleased with the final outcome of his work and the thought of security I will now have with this system. It goes without saying that your salesman Dan McNally who by now is a regular visitor to my basement has provided me with most efficient protection system. He is responsive in times of needs and able to provide me with the excellence of your service even in times when I am sure he is providing others the same excellence in widespread times of assistance required (NJ flooding).  I am sure he stretches himself quite thin on your behalf and it is most appreciated by me.

I first got my basement waterproofed back in 2011, and I am very happy that I decided to go with Quality 1st Basement Systems. They did a great job waterproofing my basement, and with the annual service. Sha Chon Kasey was a rare pleasure. He knew exactly what to do. He explained everything to me, and showed me what was going on. He was a gentlemen in every way! I will be sure to ask for him next year!

First and foremost, I'm very rarely, truly impressed by service and have only written one other letter like this before in my life. However, I felt compelled to express my great appreciation and satisfaction in my dealings with Jack Jamison.  His patience, knowledge, and attention to detail was truly a breath of fresh air in a very long, difficult journey with Quality 1st.  He wasn't afraid of having very difficult conversations and, most importantly, didn't over-promise and under-deliver service.  He was very different than the others who visited my home because he listened 90% and spoke 10% of the time.  He was genuinely interested in learning about my entire experience, understanding specific issues, and desired outcome.  With having dealt with many folks in your organization, I would hope he is considered your most prized asset.  His experience will undoubtedly make those around him better and help drive more business.  His position is obviously not an easy one to hold and there are always difficult decisions to be made each day.  However, I very much appreciate the outcome of my situation. Thanks to Jack's involvement, my family is in a much better position. Thank you for employing Jack.

I heard about you company by doing research. I was extremely satisfied with the job. The crew was extremely professional. I am extremely happy with the product and will recommend your company to anyone with a water problem.

After thinking about fixing my problem for months, I was referred to Quality 1st. The salesman's presentation was professional, I am extremely happy with the job done.

First, Kenny T. came to my house to inspect my basement.  He seemed knowledgeable and provided a no pressure sales approach.  He came back to my house to pick up a signed contract.  He subsequently came back to my house and met with my contractor, and home inspection engineer to coordinate the Water Guard's installation plan with my basement's floor plan.  He returned to my house twice on the day of installation to make sure that everything was going as planned and to answer my questions.  After the drain was installed he was available to help me with any questions or concerns. I am very satisfied with the way that the crew installed the drain.  They seemed to be very skilled at what they were doing. All throughout this process, Damon, a supervisor at Quality 1st, made himself available to answer any technical questions.  I consulted with him about dehumidification, vapor barriers and drywall.  He seemed to be knowledgeable in many areas of construction.  The opportunity to consult with him is very valuable to me. Most outstanding, there were some questions I had about the finishing of my basement, which needed to be evaluated on site.  These questions were not directly related to any work that Quality 1st did for me.  As a complete favor, Damon visited my house and provided me with his advice.  This was a total favor, and was extremely valuable to me.  I benefited very much from that visit and I am grateful to Damon for coming to my house and to Bob for coordinating the visit. Overall, I am extremely happy that I chose Quality 1st to install my perimeter drain.  I was very satisfied with their no pressure sales approach, their professional installation, and the follow up service.

From the minute Mike Fiorello came into my house, his enthusiasm for his job and his belief in the product he was selling was evident.  He went over to my house with a fine-tooth comb, showing me pictures of what he thought could improve the quality of my home.  Anytime I called him, he was available to go over every detail of the job.  The work team, led by Delfino was outstanding.  They showed up every day on time and did an outstanding job.  I was very, very, impressed by both the quality of their work and how hard they worked.  They made sure the job exceeded my expectations.  I am very pleased.

You should advertise in the Newark Star Lodger and on channel 12 New Jersey News you need more exposure, more poeple need to know about you.  

I waited a couple of months before calling Quality 1st Basement Systems for my dampness and musty smell issues in the basement. My inspector Rick was very thorough and informative and the office staff was always professional and courteous. The installation crew led by Juan Garcia was hardworking and attentive to my questions and concerns. I am happy with the overall work completed by Quality 1st Basement Systems.

I am extremely satisfied with the basement waterproofing you did for me. The staff was very polite and professional. The warranty and BBB rating of A+ helped in my decision to have you do the work.