Testimonials for Connecticut Basement Systems

As promised, I am writing this testimonial letter on behalf of Connecticut Basement Systems.  My first experience with CBS was in June 2016 when I had a TripleSafe waterproofing system installed. After 30 years of living in my home, I was very skeptical if it would work. The crew arrived, led by the longest employee of CBS, and they worked thoroughly and professionally all day to complete the work. The basement was in pristine condition when they left. As part of this job, rim joist insulation was also blown in. This year, the same crew returned to install a SaniDry Upright dehumidification system, five new basement windows (two with sunhouse enclosures), and a new basement door leading to the bulkhead. They also relocated the discharge pipe from the waterproofing system because it interfered with a cement slab I was having poured for a set of stairs leading from the new deck I had installed. I cannot say enough about the positive experience I had dealing with Connecticut Basement Systems. I am extremely happy with all the products installed. I have not had one drop of water in my basement. I would wholeheartedly recommend Connecticut Basement Systems to anyone for their basement needs. 

Our sales person gave me his cell number and checked on us during a really wet few days. He even responded to me at like 9:00pm when I texted that I was panicking about rising water. He was calm and just told me what I had to do. He worked to get our month long wait time for installation moved ahead. Unfortunately it only ended up being several days earlier then expected but still earlier. The lead guy was extremely friendly and made me feel very confident. He was honest and apologetic about the oil burner not working after the line was manipulated during work. He advised me what to do and waited for me to call our service provider (a huge snow storm was heading our way the next day!). Our oil company came a few hours later and all was a quick fix. Very pleased they did not leave my family without heat and hot water... Some would have to escape the responsibility. The team also spent time in the front yard to fix tire tracks made by their truck. Really just a very cohesive, polite, and very efficient team. I have already brought the company up to several friends that are having basement blues.

One day. the furnace repair man told Priscilla T. that he was unable to service the furnace located in the basement of her New Canaan, CT home, because there was water in it. Having had a very positive previous experience as a Connecticut Basement Systems customer, in her previous home, Priscilla didn't think about calling anyone else to fix the basement in her new home. She knew she could count on great products, great service and the best warranty in the business. "Besides the wonderful products from Basement Systems, the thing that impressed me the most was the the quality of the people. From the time you call on the telephone, to the design specialist, on to the man who came out yesterday to service and for yearly inspection. Everybody is extremely courteous, very high quality people, and that makes a big difference."

Shortly after their wedding, Steve E.' s wife told him about the mold smell in the basement of their Ridgefield, CT home. His basement used to leak sometimes but he hadn't noticed the musty smell before. When they removed some walls to inspect, they found black mold behind them, just as his wife suspected. The couple was expecting their first child, so they needed to not only get rid of the mold, but also solve the basement leakage and humidity problem that was causing the mold to grow.While they did have a couple of other companies in mind, his business partner had recommended Connecticut Basement System so highly, he decided to give us a call. After the inspection and presentation, he was very confident that the products and solutions proposed would solve the basement problems."I had a great experience with Basement Systems, from the first person I met, until the very last part of the project." - he adds.

When Mr. and Mrs. R. from Sherman, CT called Connecticut Basement Systems to fix their flooding basement they were pleasantly surprised by the quality service they received, from beginning to end. After the first call and sales visit to the system installation and clean-up, the R. family had a chance to experience the world class customer service of Connecticut Basement Systems. They were even more impressed with the results after the job was completed. When devastating hurricanes hit the area in 2012, they lost power for three days. Yet, their basement remained dry despite the torrential rainfalls, thanks to the powerful TripleSafe sump pump system! "I have to say during that hurricane and the stress of worrying about our basement flooding again...it was wonderful because we went down there, we checked after 3 or 4 days and that pump just kept working." -- says Mrs. R. The wake of a big storm naturally brings many concerns to any homeowner, but these Connecticut homeowners now have one last thing to worry about because their basement is fully protected, and the waterproofing system is backed by a Transferable Lifetime Warranty!

This customer in Weston, CT had a SaniDry Sedona Dehumidifier installed about a year ago and their basement has been moisture-free since! With the recent wildfire smoke, they decided it was time to call Connecticut Basement Systems again to have our ASPEN Air Purifier installed to cleanse the polluted air! Thanks to Sales Consultant, Don Godbout, this homeowner never has to worry about outside threats again!

This customer in Easton, CT chose Connecticut Basement Systems to install a new ASPEN Air Purifier to keep clean air in their home. They will take this ASPEN and install another one into their new home for extra protection!

When Victoria B lived in Fairfield, her house had one of our sump pumps installed. Through all the years she lived in that house, she never saw a drop of water in the basement.  When she moved to her new home in Trumbull, and notice water in the basement, she knew just who to call to solve the problem once and for all. Once again, Larry Janesky's Connecticut Basement Systems not only delivered the products and results she expected but went beyond, providing an outstanding customer experience, from the the first call, through the sales, installation, cleanup and maintenance processes. "It's been just fabulous. From the sales man all the way down to the workers." -says Victoria

  Tony B. was vacationing in Maui, when a Noreaster hit the East Coast flooding the basement of his former house. The house was for sale and the real estate agent in charge called him recommending Connecticut Basement Systems to solve the problem. "They did a sensational job. I didn't have any idea that the basement could be made to look that good, but they did it and they did it quickly" - he says. The house, now with a dry basement was sold, and upon moving to his new home, Tony learned that Connecticut Basement Systems was also involved with Home Performance and Energy Efficiency, through Dr. Energy Saver. So he called us again, to help him make his new home more comfortable and energy efficient. Once again he was very happy with the quality of the work and the results. "They did a terrific job. What impressed me -- and probably my wife more than me -- is that they were like invisible, they were clean." -- he explains -- "It was as good as it gets!"

As soon as DJ M. moved into his recently purchased Seymour, CT home he found a leak in his garage. Fortunately, one of his customers at work, happened to be Glenn K., a System Design Specialist for Connecticut Basement Systems. Through Glen, DJ learned about the services we provide, so he gave Glen a call. DJ was very distraught and very worried about the possible cost to have his garage fixed. After Glen inspected his property he sat down with DJ to go through his options. DJ was pleasantly surprised to know that not only we could fix the problem but it for much less than he thought it would cost. In this video, DJ talks about the experience not only during the sales visit, but all through the installation and completion of the project. "In a year we had a ton of rain and we haven't had any water in our garage. It is a real big relief that we don't have to worry about anything down the road." -- shay DJ

Karen M.'s owns a lovely older home in Oakville, CT, with a stream that runs on the back of the property. The stone walled basement however, was not as lovely. It would leak often and over the years it flooded several times, getting up to five feet of water on one occasion. Something needed to be done, so she called Connecticut Basement Systems. In this video she talks about the experience she had with the company. "The people are wonderful, they go out of their way to make you comfortable, they don't pressure you. There's nothing bad to say about them."

The homeowner knew of Connecticut Basement Systems from owner, Larry Janesky, who was a frequent customer at their deli. After a visit from sales consultant, Bill Caple, the resident was ready to install the SaniDry Sedona Dehumidifier and Aspen Air Purifier. The installation crew was able to guide this resident step by step with everything they were doing. After installing the air purifier in the house the resident was able to tell a difference within 24 hours. Along with the dehumidifier installed in the basement, they were able to tell a difference in a matter of minutes.   The resident was finally able to breathe better and even smell a difference in their home with their allergies gone. Furthermore, the resident was pleased to know they no longer had to empty the water bucket constantly. 

This happy customer used our services twice. First it was our waterproofing division to fix the basement. Then our Dr. Energy Saver Division helped make her home more comfortable and energy efficient. "They've been wonderful, picking up everything, house is tight as a drum now. Basement? No water! Fantastic because I used to get a couple of inches of water every spring."