Testimonials for Connecticut Basement Systems

From the first phone call to the completion of the products. The salesman, Tarn was responsive and very patient with me. The service was provided at my mother-in-law's house in Bethel and there were other parties and issues for him to deal with. He handled all providing great service. The crew was fast, clean, efficient and professional. Chris was very attentive to me and my questions. Thank you for an exceptional product and service. The basement waterproofing system installation resulted in our first offer on the property, sale is pending. Thank you!

I was very pleased with Phil's timeliness and care.   

Jorge is wonderful! He was very personable, I want him to come back for all my service appointments!

Dear CT Basement Systems, We are so pleased with our system we had to let you know that we survived Tropical Storm Irene without one drop of water in our basement! We are so glad that we decided to go with the UltraSump including battery backup!  Our rain gauge showed that Tropical Storm Irene dumped over 8 inches of rain on us and our system just kept on pumping! We have had our basement system for three years now and it has served us well. We have peace of mind knowing that we have battery backup in the unfortunate event we lose our electricity. We recommend your system to everyone who tells us of their own wet basement horror story. Thank you Connecticut Basement Systems!

Max was very courteous and fully explained everything. He is very nice and respected that I was alone. 

Daniel is incredible, just terrific! A real professional! One of the best service technicians we’ve ever sent to her house and he deserves to be recognized!

 Bill did a GREAT job, he explained everything!

Jesse was efficient and courteous! Give him a raise!

Ryan was [an] unbelievable representative of your company. He called ahead to let me know when he would be there. He immediately got out of his truck with a big smile and a handshake and an introduction. The service he performed was immaculate very detailed well done and better explained by pictures. Ryan is a great employee.

I had a crack in a foundation and water was coming through it so I contacted Basement Systems to fix it 18 months ago. Their warranty made the business for me and when they sent out their installers, they said they couldn't do the original things I wanted them to do because of the way the crack was. So they used another method which I was trying to find out when I was getting in touch with them. The part that they fixed has now dried and I haven't had water coming through there anymore. The repair that they did has been good.

Bruce was very professional and would request him in the future. 

Dan did a really good job, thank you! 

I have been a customer of yours for many years. I just wanted to give you feedback on my recent maintenance service experience. Eric and Chad came to my home last week to perform routine inspections on my sump pumps and dehumidifier. You should know that without a doubt, these are two of the most professional and competent tradespersons I have ever had in my home. They were polite, on time, informative, thorough and simply a pleasure to work with. Thanks! 

Steve Cogswell did an excellent job! He was prompt, professional, polite and quite knowledgeable! He made suggestions as to what items might be replaced and I will consider doing that in the future. I am very pleased with Connecticut Basement Systems and employees like Steve are a main reason.

I didn't see the crew myself - they were done before I arrived home. The work done looks good and I can't wait to give it a test run.