Testimonials for Connecticut Basement Systems

Your crew arrived here on schedule to install the system, and they finished the job well within the estimated time. I salute the crew as masters at their work. For the first time in eighteen years in this house, the basement was dry. I'm sure that this is no surprise to you, but it sure gave me a good feeling and makes me regret that I didn't have this done years ago. The Service & Production Department was quick to re-schedule our planned installation date from the originally set time when I called with a conflict. You may recall that we are involved in a number of major home repair projects as I write this letter, and I wish my other contractors had gone to your school on how to conduct business. My thanks to all your associates. Best wishes and keep up the high standards that you obviously work hard to maintain.

Dear Rick, As you may recall, Connecticut Basement Systems installed the basement drain system in my home. I wanted to get back to you with my thoughts on the whole process of dealing with you, your people and the system. First of all, your crew arrived here on schedule to install the system, and they finished the job well within the estimated time. The two gentlemen whose names I failed to record, did their work with absolute professionalism, and they were even nice guys. Rarely have I seen two people work as hard and as long at anything, and they did the job with a minimum of disruption to the rest of the household. On this latter point I was pleasantly surprised as I was prepared for much more mess. I salute these two gentlemen as masters at their work. Second, the system works. On the evening of August 20th, as you might recall, the rains started here in Fairfield County and continued through the following day. For the first time in our eighteen years in this house the basement was dry. I am sure that this is no surprise to you, but sure gave me a good feeling and makes me regret that I didn't have this done years ago. Third, I have been very comfortable in dealing with you and the few other Connecticut Basement Systems people with whom I have had contact. The Service & Production Department was quick to re-schedule our planned installation date from the originally set time when I called with a conflict. The people who performed the work were superlative, and you yourself have been informative, prompt, cordial and professional. You may recall that were are involved in a number of major home repair projects as I write this letter and I wish my other contractors had gone to your school on how to conduct business. My thanks to you and to all your associates. Best wishes and keep up the high standards that obviously work hard to maintain. Sincerely, James M. M.

We just experienced a recent deluge of rain and not a lick of water anywhere. Prior to your system, our basement would have flooded. Great Job! You can definitely use me as a reference!

Very knowledgeable; left me very informed. I really had a handle on the problem and what needed to be done. I chose Connecticut Basement Systems overall because of their competitive price and overall impression of the products and company.

Bruce and the work crew did everything they said they would at the time and days they said they would. Bruce is a great communicator and he and the crew do really care about doing a quality job. Thanks for everything.--John

Our experience with CT Basement Systems from the start was very comfortable. The sales rep, Mr. Gibson, made us feel at ease with our decision. In no way did he apply pressure to get the contract. His presentation was excellent, and he showed us each step of the way on his computer. As for your workers, they arrived on time and worked extremely hard. They finished the job in one day, as stated. They cleaned up everything when they were finished, and before they left, explained everything to us. We are very satisfied with the job CT Basement performed. Everyone I spoke with at the office was very professional and polite. I thought the price we paid for this job was very fair. Now, I'm waiting to see if this works!! Where's the rain????

Just wanted to write and let you know what a great job Tony DiLonardo did at my house today checking my systems, swapping out some pipe and replacing a check valve. Tony was patient in hearing my concerns and there was no sales pressure, just the presentation of a confident technician that clearly had my best interests in mind. I feel my home is ready to handle any excess water that may come with the next winter and spring season rains. As a person who runs his own business, I know that we often hear considerably more negative comments than positive. In all fairness we also need to hear more positive comments, as long as they are genuine and sincere. Such is my motivation to let you know about Tony. he is good for business because he is honest, patient and competent. I have been a loyal customer to Basement Systems over the years. It is people like Tony and several others who have been to my home from Basement Systems, who uphold the fine reputation your company enjoys and has earned. Tony is to be commended for a job well done.

I am very satisfied with the job you did for me.  Your installation crew was terrific.  

Two years ago, we hired Basement Systems. A friend told us about them. We were happy with their presentation and recommendation. We've had water in our basement for many years and we want to get rid of it. Plus we thought somewhere down the road we'd put our house up for sale, which is now and we want to make sure it was dry. We had a great experience and I would definitely recommend them.

Just  quick follow up- your team came out. They sent the force 3 men, 2 in training but they all worked well. Just wanted to say thank you and it is easy to work with you and your team. 

Brendan was very polite, explained the issue thoroughly. He's very knowledgeable and went the extra mile. He arrived early and was very well spoken. 

Dear Mr. Janesky, I wanted to drop you a note to tell you about your employee Tony Dilonardo who serviced my water pumps and alarms on July 12th. He was so wonderful - efficient and kind to me that day. ( I wasn't feeling well (heart) and recently lost my son.) He explained what was needed, and left me in such a better frame of mind, with peace of mind. You have a great staff of workers, but this young man shines!  Thank you. Sincerly, Margaret Karl

Dan's service was great and I am very happy with the service performed! 

Dan was GREAT, I will request him in the future!

Steve Soldate is so helpful. He went above and beyond to diagnose and fix the problem that I was having. Steve arrived on time and was a pleasure to work with. This is a first rate company. Work done in Trumbull.