Dear Mr. Janesky:
Most people will write to complain but few take the time to say thank you and acknowledge a job well done, which is the purpose of this letter.
I am a resident of Far Mill Condominiums in Stratford. On Thursday, January 16th, Basement Systems came to my unit to correct a water problem. It was handled through Imagineer's, our property management company. However, I want to comment on my behalf that this job performed was a "class act". It was obvious that the Senior Forman, Krzystof Wilk, and his two co-workers cared about what they did...They had pride in their work. Water in itself is disruptive. I was apprehensive about the work being done. I feared the disruption as well as what to expect. Your company takes great pride in what they do and kept the disruption to a minimum. As the owner you should be proud!
I am a volunteer in the office for the past eight years at the Valley United Way so I know well about your reputation and all that you do for the community. On Behalf of myself, I want to personally say thank you. As a volunteer, I am always told by the Valley United Way that I make a difference - well you made a difference in my life. For that I am most thankful.
Please extend my thanks and appreciation to Krzystof and his staff.
Joyce S. of Stratford, CT
Monday, January 20th
Dear Larry,
Just a note to say WOW! and also to thank you for Todd and Allen and the crew who came to our home. We were totally amazed on how hard the men worked and kept going! I watched in awe as your men hauled barrels of concrete out and bags of concrete into the cellar. As for the entire job, wow! Neat, clean, and well done. I am thrilled that my husband will no longer sweep water into a sump pump. I've seen you work at my sister-in-law Joan in Milford and also a great job done.
From meeting you a while ago, to Todd, to your foremen and workers I say thank you for a job well done, and very neatly too. You really do care about your customers. You will be highly recommended to all my neighbors and friends.
Donald D. of Stratford, CT
Thursday, February 27th
Hello, and thank you for your business. I had called a while ago, complementing your workers from the job they did at our home. We were amazed with their work, cleanup, and results. Thank you again!
I've just wanted to remark on your Service Technician Brendan Murray who came exactly at the time he said and again did what had to be done, and again it was neat and clean.
We just are amazed at your staff and how they come, do their job, clean up, and finish.
We will not have any problems referring your business to anyone who can use your work. Thank you again!
Don D. of Stratford, CT
Wednesday, April 2nd
Dear Larry,
Thank you for your business. I had called a while ago, complimenting your workers for the job they did at our home. We were amazed with their work, cleanup, and result. Thank you again!
We just wanted to remark on your Service Technician Brendan Murray, who came exactly the time he said, did what had to be done and was neat and clean.
We are just amazed at your staff and how they come, do their job, clean up, and finish.
We will not have any problems referring your business to anyone who can use your work.
Thank you again!
Don D. of Stratford, CT
Wednesday, April 2nd
Everything was great! I am happy with the job, and the installation was very good.
Frances C. of Stratford, CT
Thursday, July 31st
I was very impressed with Chad's courteous attitude and professionalism.
Steve L. of Stratford, CT
Friday, May 10th
I really liked Ismael and definitely would like to request him in the future. I would recommend him for anyone who needs work done. I was extremely pleased.
Helen S. of Stratford, CT
Monday, June 29th
The crew was the best, they did an excellent job and cleaned up everything! They worked very hard and did the job in a timely manner. The foreman was great too. I cannot say enough times how great they were!
Chris & Lori V. of Stratford, CT
Monday, June 29th
Thank you so much, Rick!
Everything's good. Sid and the guys were professional and attentive and did a great job.
Matt W. of Bethlehem, CT
Friday, March 3rd
I am very satisfied with the job you did. Your installation crew was mannerly and answered all of my questions very well. Your office staff was very friendly and professional along with your saleswoman. I chose your company because of friends that have told me how well your system had solved their wet basement problems.
Pat M. of Shelton, CT
Monday, August 1st
I am very pleased with the work you did in my home. Everything from your office staff to your installation crew, and especially your salesman, were excellent. The clean up was good and I trust that when I have the next big rain storm I'll see positive results from your system.
Frank M. of Shelton, CT
Tuesday, August 2nd
I am very satisfied with the job. Your salesman and office staff were great and a big help but your installation crew was excellent! Your foreman was extremely knowledgeable and really a pleasure to work with.
Greg C. of Shelton, CT
Wednesday, June 7th
We are very happy with the job you did for us. Your office staff and salesman were excellent and your installation crew was professional and hard working. All in all, we are very happy with the job and glad that we did it. Thank you.
Rodney/Astrid G. of Shelton, CT
Wednesday, June 7th
I chose you because you offer a warranty and the years you have been in business. I am very satisfied and think your employees are all very well informed and great!
* What is a Free Estimate and Inspection? An authorized Basement Systems or CleanSpace® Crawl Space contractor will schedule a meeting during which a design specialist will inspect and measure your basement or crawl space FREE of charge, provide a free in-depth book on basement or crawl space solutions (valued at $14.95) and present you with a free written estimate at no cost.
** Warranties vary by product and service. Check with your local authorized Basement Systems or CleanSpace® Crawl Space contractor for specific warranty information.