Testimonials for Connecticut Basement Systems

Tony was absolutely wonderful! He was so honest, kind, and personable. I am going to recommend this company to my friends because Tony really made my experience great.

I requested a contactless service, and Ron accomodated that extremely well. I'm beyond happy and just really would love for Ron to be recognized. 

I just wanted to call in to say that Scott did a wonderful job. He was so professional and answered all my questions. I feel very good about the service I had done. 

The crew was truly a positive representation of CTBS! Professional for sure -- Scott was a great man! You can tell he really loves working for the company. 

I'm over the moon impressed with Ton'ys honesty and knowledge!

Dan is amazing and a life saver! Super smart, clean, and patient!

Loved Jesse! Work was clean and he was professional!

I had water leaking, Jeff came and cleaned up all the soaked papers! He offered to do more but he had done plenty, he was a true gentleman!

Bruce was fantastic! He was honest, going over everything he services! Been serviced by this company for more than 20 years! I started with Jeff Allan who was later promoted. Next was Tony DiLonardo, also promoted, now I'm serviced by Bruce Toth. He was wonderful! It's nice to see that there is room for career growth at Connecticut Basement Systems! Looks like a nice place to work!

Sam was wonderful! He solved the problem I needed help with. 

The crew was skilled and efficient- no time was wasted. I am very satisfied overall. Jack explained everything in full.

Mike Cioffi was professional, courteous and very knowledgeable. We didn't hear him ring the doorbell and he had to wait for us to realize that he was in our driveway waiting. He handled the inconvenience with good humor and understanding. He explained everything thoroughly. We were impressed that a person so young knew his product so well. He is obviously very intelligent has a very good attitude and great people skills. 

To Whom It May Concern: After procrastinating for several years, I made the call to Connecticut Basement Systems. They took all my information and set up an appointment for someone to come assess my situation and give an estimate. An information package arrived along with the sales representative’s profile and credential sheet. The day of the appointment, I received a call a half an hour prior to Don Godbout’s arrival. He arrived with a couple brief cases of product and materials. I explained what was going on and wanted to accomplish with the basement. We went downstairs and took a look. After assessing the situation, Don gave his presentation. He had several products to offer: windows, dehumidifiers, insulation, etc. I told him exactly what I wanted and he concentrated on just that – the de-watering system. He was not a pushy sales person as most are. Don then went downstairs, took some measurements and photos for estimate. While going through this process, I was able to ask many questions and got detailed answers. If Don did not know he made a phone call and got my answers. We went back upstairs and Don worked through the numbers and gave a price. After some thought, I agreed. Don worked up all the paperwork, set a date for installation … deal done! After he left that Saturday, I had some other questions. So, I called him Sunday AM. I caught him going into church with his family. Don was very courteous and took my call. The installation crew also gave a half an hour heads up prior to arrival. The foreman introduced himself and they immediately went to work. I figured at least a couple days work but – entire project was completed right down to clean up in 1 day!! All said and done, I am happy with the project. Wish I had called sooner. Everyone I worked with was informative and professional. Don and Connecticut Basement Systems did what they said they would. I would do business again.   Sincerely yours, Lorraine Bonomi

Outstanding customer service and leaving the half-inch pipe where the discharge pipe ends! 

Tom has been most helpful in my installation. The first day of the install he was willing to be here for the crew while I was at work. I have a new job so I would have not been able to have the install done if Tom had not been willing to be at the house. This is an example of your companies excellent customer service. Everything was perfect. The price was more reasonable than others and with more included.