Testimonials for Wilcox Basement Systems

I hired your company because I was a completely satisfied customer the first job you did for me.  I would most definitley call Wilcox Basement Systems again if I were in need of your services! Thank you!

  Extremely satisfied by the job you did.  The installation crew were professional, knowledgeable, personable.  The office staff were excellent.  Your company representative was same as the crew plus very available when I had questions. Absolutely satisfied with the cleanup. I saw the work you did at my nephew's and listened to how pleased they are and still are.    

Very satisfied with finally having a dry cellar floor.  Every person involved with the project was extremely helpful and took their jobs very seriously- good work ethics presented by Wilcox Basement Systems!

Dear Sir or Madam: The purpose of this letter is to express my gratitude and personal observations: * Employees introduced themselves, followed by an overview of the work that was to be completed in the cellar. * The house was protected from soiling by placing protective coverings on the floors and stairs. The side entrance was used even though this caused extremely heavy materials to be moved a longer distance so as not to go through living area. * Employees never left the job site, and the only noise was work related. * Employees were courteous and were gracious in clearing and prepping work area...even removed a very large refrigerator and platform for removal. I have taken the time to write this testimony with the hope that other customers might have the peace of mind and complete confidence in hiring the Wilcox Basement Company who will provide them with their most appreciated professional service. Sincerely, Mary C.

We are absolutely thrilled!  Excellent referral from a family member with a top notch initial visit and presentation, marketing package that was mailed to us from the professional office staff.  We went from a basement with non-functioning french drains that had to be vacuumed with a shop vac, cracks in our foundation floor & walls, "gurgling" foundation floor- from the amount of water underneath, a constant smell, and high humidity- along with the constand "dread" of what would be found everytime we entered the basement.  "Rain" brought another level of dread and several times we found flooding over the french drains and on the floor.  I gave up on our dream of finishing the basement and felt tied to its constant futile maintenance to try to prevent flooding.  Wilcox Basement Systems has given us a basement that is dry.  DRY- a simple word but one that I would never have used to describe our basement and one I thought I would never be able to use.  Water flows through the french drains and to the sump pump now.  We no longer hear a "gurgling" sound from under the floor.  We no longer have water coming through cracks.  The smell and humidity are gone.  I have peace of mind now regarding the basement and can't describe how wonderful that is after dealing with the old basement conditions.  We also purchased a SaniDry unit and it is amazing.  The basement is dry, the humidity is low, the air is filtered and flows through the house.  From the quality of work to the top notch professionalism and work ethic of the company, Wilcox Basement Systems is the only company that should be considered for basement repair.  Thank you, thank you, thank you!!!

I am extremely satisfied with the job Wilcox Basement Systems did for me.  After your presentation- we didn't even consider getting another quote or looking into another company.  Thank you!  Everything went as planned- except we needed a bigger pump-which was handled very well.  The work crew was there on time and finished on time- they were fun guys, hard working and very knowledgeable.  I was impressed with the lawncare after the discharge line was installed. 

I saw how the company resolved water problems from the Sunday morning program and I had used another company in the past.  Whenever there is any water problem or rennovations in my basement there will only be one number I will call!  The products to protect and clean up an area are perfect.  I have already given people the company's name.  The crew was neat, clean, fast and respectful of my property- I didn't even know they were here they cleaned up so well.  I am 150% satisfied with the job Wilcox Basement Systems did for me!

Your company was very good.  Your professionalism and workmanship are outstanding.  You were courteous and patient with all of our questions and you left our home practically spotless!!  Your presentation was extremely professional and very extensive- giving an excellent overview of the entire problem and possible solutions.  Dealing with Wilcox Basement Systems is one of the best business experiences we have ever had!  Thanks! :)

I am very satisfied with the job Wilcox Basement Systems did for me.  I knew you would do your best to address my problem, I had used your company in the past.  I appreciated the timely manner your crew came to do the job and never stopped working until it was completed.  They cleaned up and explained everything they did to me.  They did an excellent and great job!

Your sales approach was not pushy, the company was very professional, you had positive testimonials and you had a complete package with a lifetime warranty.  The installation crew was amazing!!  The job was done a day early, they took extra care of my house and belongings to ensure nothing was damaged, and the follow up was great!  I am extremely satisfied with Wilcox Basement Systems.

100% satisfied with the job Wilcox Basement Systems did for us.  Great experience from start to finish.  I have spoken to several homeowners and they will be contacting you in the near future!

I just wanted to tell you what an asset Mike Dorsino is to Wilcox Basement Systems.  It was a relief to be told that my house does not have the amount of problems that I'd imagined but instead of looking at the SaniDry unit and leaving as fast as he could (like most companies do), he looked thoroughly throughout the basement and along the outside of the house as well.  He made suggestions and explained what other factors could be contributing to the musty smell, even though he said it was barely noticeable to him.  Thanks to the SaniDry, I keep the basement humidity at 30% because I have asthma and thats why I was so concerned with a musty odor. Over the years I've recommended Wilcox Basement Systems, Inc. to friends and family and will also give you a great review/high scores on Angie's List and Yelp, etc.  The one thing that has always stood out was when Mike Dorsino first came to my house in 2007 he could have talked me into a basement system-and he didn't.  He said the basement was in good shape and gave me literature on the SaniDry, but no hard sell.  A few months later I ordered the unit from you.  No hard sell.....that's rare these days.    

Hello Anne, Thank you for your excellent service and I am hoping the repair work (you) did was pleasant.....you are a great business woman.   Sincerely, Helen K. Whitesoboro, NY

Your company rep gave me a good feeling on how to solve my problem and people I spoke with felt your company had a good reputation.  He was knowledgable, informed, and explained everything.  Should have done it sooner!

We felt no pressure at all.  Your sales rep really took the time to explain everything to us.  The crew was great and were very good at cleaning up.  Everyone we spoke with and worked with in your company was very friendly and personable.  We would recommend you to anyone!  Great Job- Thanks alot!