Testimonials for Franks Basement Systems

I just wanted to let you know what a wonderful job Creig P. did fixing the crack in my basement wall on February 21st and 22nd. He was on time, friendly, took his time to explain everything and cleaned up any mess that was made. I would say that he represented your company in a positive manner. Thanks again.

Shawn was a great guy & very happy with him!

*** RAVING FAN *** Customer called to let us know she is "very happy with our work & the entire crew said they are hard workers!"

I wanted to let Frank and the staff know how impressed I was with Leo, Tony and their team that installed drainage in my basement.  They were very professional and conscientious of making it minimally impacting on my family.  They kept the dirt to a minimum, and they whole crew appeared to enjoy what they were doing.  The one worker commented how he loves his job and I would attribute much of that to the team camaraderie and what I assume must be excellent management.  They were a very hardworking and honest crew and you should feel privileged that they are under your employ, I imagine that it is not easy to find and retain good reliable help.  The follow up plumbing work was equally as impressive, he was eager to share his expertise and help me get more familiar with the plumbing in my house as he completed the job.  I don't know how these men are compensated, but treat them well, their professionalism and work ethic will bring you much more work as I recommend your services to others!   Thanks for a great experience in what could have been a very intrusive project!   Sincerely, Rob E.

We wanted to write Frank's a note regarding the job the company did at my house at in Amherst. When we decided to get yard drainage we had 4 companies look at the job. Franks was not the lowest estimate, but your salesman Ray Smith was by far the most knowledgeable and honest. He calmly explained what would be done and why Frank's was the best company to do it. He was right. On Monday June 12, Larry and his crew, Zac, Tim and Frank started working. They were respectful, pleasant and very very competent. The only answers we got when we asked questions were, "Don't worry, we will take care of it" and "No problem". The answers were said with a smile, and were the perfect answers to hear. The crew really conducted themselves in a professional manner. If it wasn't for the ditch lines you would never know such a large amount of work was accomplished. Our yard was as clean as before they started the work.     I noticed an exit form that they supplied regarding things to be sure were done before leaving. It is obvious that Ray along with Larry and his crew are a reflection of management and ownership. Little things like that show a desire to leave a very positive impression of the company. I can assure you they did. We would call you again, and I will be very comfortable recommending Franks to family and friends.     No one likes spending money, but Frank's proved you get what you pay for. It is also makes it easier when you can say the price was worth every penny. Please give our thanks to Ray, Larry, Zac,Tim and Frank for a job very well done. These guys represented the company in a way that should make Mr Di Maria proud. Sincerely, Tom and Gail G.

Customer called to let us know "How hard working the crew was! They were all terrific, especially Leo!"

customer called said "Very happy with Frank Nati, he was thorough, very considerate & she is very satisfied with her meeting with Frank Nati"

customer called to let us know "David Starr did a great job! "

As discussed, I had a great experience with David Star. He was very professional, explained what he was doing, and cleaned up after he was finished.  He took care to make sure the dirt and dust didn’t get into the rest of my house.  David represented your company very well. Sincerely, Greg

 Dave & Leo and their associates installed a bubble line and connected existing downspouts , they were effective and efficient in completing their tasks. I am completely satisfied with their work as I am with the heating & plumbing associates. Crew did great work! Very happy with work that was done.

Very impressed with Shawn, said "He is a great guy, very knowledgeable & personable!"

Customer Christopher called to let us know "Bryan Randall did a great job, very personable, outstanding worker!"

On December 14 and 15, I had your company repair cracks in my basement walls. I would like to report that the team of Craig & Anthony did an excellent job, more than meeting my expectations. I am the type of person who tries to understand what is happening with the work. Craig periodically called me to the basement so that I could see how the job was progressing and took the time to thoroughly explain why and what had been accomplished to that time. They were professional, respectful and I felt safe with them in my home. I certainly would call Frank's again. Judy M.

Christopher and James are here working and they are fabulous!!!!!!!!! They are doing a great job and I am very happy with them. Really nice guys

 I just wanted to say a few words about how happy I am with the work that Frank’s did on my basement.  Anthony and his crew are some of the most hardest working, conscientious guys that I’ve ever had the pleasure to work with.   I am a single woman who lives alone.  Also, I am a full time caregiver to my elderly mother who is very ill.  Needless to say, when Frank’s told me they were going to begin the work on my house, I couldn’t even imagine how I could take care of mom and have my basement repaired.  When I explained my situation to Anthony, he explained to me how he would proceed with my basement rehab.  I am not the type of person who lets strangers stay in my house while I’m not home, but Anthony assured me that he’d make sure that everything would be safe and he’d contact me if he needed me. His honest candor, knowledge base and strong work ethic really put me at ease.  His crew are pretty nice guys too.  They did an awesome job and trained me on preventive maintenance as well. Thank you and to all the crew at Frank’s for a job well done.  If you need any further information, please do not hesitate to contact me, Best, Carol L.