Testimonials for Ridgeback Basement Systems

Good Morning: I just wanted to express my sincere THANKS for my recent annual sump pump check up.  It was done in a timely fashion & Christopher was very professional & knowledgeable.  Again, Thank-you!

I was out of the country when the actual work was done, but my wife (who hates having to deal with these sorts of things and wishes I was home more often to do it instead) tells me that everything went very smoothly from first visit to quick quotation right thru the work and packing up.  My thanks go out to your crew for helping make this as easy for her as possible.  So far as the results go, we'll see what the upcoming rainy season brings.

hello to you all,   merry christmas from here, and a quick note of thanks for the basement work.    the dehumidifier is working well, and has been essential during these last few stormy weeks.     thanks especially for your professionalism and guidance in choosing the proper setup for our nifty old home.  we would happily recommend you and your work to anyone who asks and would definitely call on you again in the future.   best regards, J J Murray

"All is wonderful with your product. The sump pump kicks in whenever it needs to, so I am now worry free about our old and now new basement. It's not as scary as it used to be, although there are still massive spiders who live down there!"

Thanks for reaching out.  I was very impressed with the work done in my basement.  The installers were very professional and did a great job.  Everything was very clean afterwards and it looks like the quality of the product is really good.  I found working with John to be a great experience.  He was very knowledgeable and explained the process thoroughly.  I will fill out the survey as well.

Thank you so much for helping me out today.       Tyler was here, everything is up and running.  He was very polite and efficient.  He knew exactly what to do.     I can’t tell you how much I appreciate your excellent customer service.     Kind regards,   

We have been very pleased with every aspect of your service, from the initial phone call to the clean up after the installation. We anticipated more noise, dirt and disruption but were pleasantly surprised at how quickly and efficiently the job was done.  The only thing left to do is to bury the drain pipe. Sidney assured us that it will be done when the ground has thawed sufficiently. It gives a a real boost of confidence when we see the water occasionally gush out the end. Job well done.  Thank you!

I wanted to take a moment and commend your team for their hard work. The pair of them were extremely hard working and generally pleasant to have around and always took the time to answer any questions I might have. At this point I would recommend you guys to anyone that has water trouble.  We also really appreciate getting that new pump in ahead of Wednesday’s rain storm as well, we definitely would have re-flooded without that.  Thanks again!

Thank you all again for helping us with our water issues.  We really appreciate this very much and our system has been working perfectly since installed.  This system is exactly what we have been looking for and needed.  We were really glad to have our system during the recent storms, especially this Blizzard last week.

Hi Amanda,I just wanted to say Thank-you for all of your help today getting us the dehumidifier - it is up and running! [and in the past (so far) for setting us up with appointments].  You have been a pleasure to deal with! and make this a little easier for us....

Leo and Akeem were extremely professional, mindful of our home, and answered all the questions we had. Please pass along our compliments to their supervisors, they were great!

Please extends our thanks to all who worked with us to bring our home back together - special thanks to Khris and Steve!

Hi, I thought I would take a few minutes to send you a review. Feel free to use it if you like. Last year when my aunt passed away, the burden of settling her estate and selling her home was put on my shoulders. We knew the house needed a lot of work, and one of the main things was the cracks in the foundation. After getting a couple of quotes that were way beyond what we could afford, my husband contacted Ridgeback. Not only did the guys do an amazing job in repairing the basement, they did it at a price that we were beyond pleased with. The work was done quickly and with very little mess in spite of what had to be done. Every time I watch the TV commercial I think back to how grateful I am to have been put in touch with them. Their transferable warranty gave us the peace of mind we needed to put the house on the market and it sold quickly, which I attribute in large part to the guarantee that's offered. Thank you Ridgeback Crew for a great job... well done. Sincerely, Sandra (& Tom)

Hi Steve. I just want to add that Mark and I have been extremely happy with the service we've received - we will definitely be recommending you guys to our friends and family! We feel like our business and the quality of your work in our home has been a priority to you. Please extend that to Khris - he has been wonderful!

I know it has only been 2 days, but I thought you would like to know that the basement is nice and dry, and so far I am delighted.  The workers were efficient, patient, and did a nice job cleaning up behind themselves.