Testimonials for Advanced Basement Systems

Prompt, courteous service with excellent after install support.

Quite satisfied with work done. Excellent install crew and wonderful office staff. Money well spent.

Adele Would you please forward this Email to your President as it pertains to the outstanding manner in which everyone at Basement Systems performed from the moment I picked up the telephone and talked to You.  To the President of Basement Systems Southern Ontario Division. Dear Sir, As a result of seeing Basement Systems  advertising on Television I called your office to set up an appointment to have a representative come to my house in London and provide an evaluation of my problem. The first person I talked to was Adele who first listened to my dilemma and then with a great deal of patience took me through the various steps that Basement Systems could provide summing up by offering to send Dan Clancy to my house who would provide an evaluation and a price to resolve the problem. Adele was terrific and what a pleasure it was to talk to a real live person when I first called rather than machine. Next Dan arrived promptly  and together we reviewed  my basement problem after much discussion it was decided that we would only WaterGuard one wall and run a channel through my workshop to the nearest sump pump.I would add that Dan very diplomatic suggested that although this option may well work for complete peace of mind that I might be wiser to do all the outside walls of this particular basement area.The contract was duly signed for the one wall and Dan was on his way. Having slept on Dan`s suggestion I decided he was so totally correct so I called Adele explained the situation she again was wonderful nothing was too much trouble and she organized Dan to come back which he did we rewrote the contract  and he explained exactly what each step would be. Again a credit to your organization.  On October 19th just after 9.00am as promised Justin and Kevin arrived.After introductions and I might add Justin new my first name and that of my wife`s which impressed me right off the bat.Justin and Kevin quickly reviewed the situation put down drop mats put on the airduct dust extractor and in no time at all were hard at it. Frankly I thought it would take them atleast two days to do the job.I was not even close. By 4:30pm the job was complete. Everything cleaned up.They were amazing young men. Polite Competent and knew exactly whattheir task was.In conclusion I was extremely impressed with every step of the operation and would wish to express my sincere thanks to Adele, Dan, Justin and Kevin for truly a job well done and my warmest congratulations to you Mr President for running such a fine Corporation it was a pleasure doing business with Basement Systems and I would not hesitate to recommend your Firm to others.Yours sincerelyMichael Mears

Very satisfied. Work completed in a timely manner. Various options explained well to us. Office staff were very helpful. Messages were returned promptly. The installers worked very hard and the clean up was great!

Very neat and careful installers. Office staff were very accommodating and professional. Dan the inspector is friendly and knows his job and product line in depth. Thanks for looking after our request for installation and doing a super job.

So far so good! Shawn was very polite and did a good job. Liked your professional package and price.

Very satisfied. Polite and informative. Chose you for your BBB reputation.

Very helpful office team. Kevin was excellent. Very thorough. Chose you because our friend had a good report.

Dan gave great service and Kevin's crew were very careful and didn't create as much dust as I expected. Would certainly recommend this company.

We believe all leaks in the are were repaired and prevented. The work was done professionally, on time and with proper care to the common area. Mr. Clancy was a pleasure to work with. He sold the job for me...Gord was always reachable and Rob was very professional. Was sold on your warranty and professionalism. You guys are easy to talk to.

I was very pleased with the men's work cleaning up and replacing the baseboard and paneling in the bedroom area. Even the 2 ceramic tiles that needed to be removed were removed with great care. There wasn't any damage to the other tiles near them. Thanks for the good work. I would recommend you company to others. Yours truly, E. Parkin

Very satisfied with work. Tom was impressive and Shawn's crew were friendly, professional and explained everything.

Excellent work, quickly done! Garrett was very professional and down to earth. I chose you because you're professional and you actually responded to me. 

Very satisfied, professional staff. Dan was great and knowledgeable. The crew was great, didn't know they were even here. I was very pleased from start to finish.

Very satisfied with the work done. Very efficient and friendly installers. Very good inspector. Heavy rain today, nice to have a dry basement and no smelly odors!! We are very pleased. Thank you.