Testimonials for Frontier Foundation & Crawl Space Repair

Excellence of Service by Frontier Basement Systems In February 2018, I hired Frontier Basement Systems to check my encapsulated crawl space.  Upon making the appointment, the office staff, Jamie and Lynn, immediately followed up with an email to me confirming the date/time and stated price for the service.  When I requested a follow-up, the office staff immediately scheduled it.  The technician, Mike Winfree, demonstrated professionalism in providing service.  By professionalism, I mean this:  1. He showed great knowledge of what should be in place by taking his time and conducting a thorough review of all factors that define integrity in a crawl space encapsulation.  2. He demonstrated outstanding troubleshooting abilities and identified key situations that needed further attention.  3. He demonstrated unbelievable people skills by really listened to my concerns and taking his time while explaining in detail everything I needed to know about his findings.  These three factors are the hallmark of professionalism and I highly commend Frontier for that.  The spirit of good old fashioned customer service pervades Frontier.  I believe this spirit comes from the top and extends throughout the company.  I highly recommend Frontier to those seeking peace of mind about the status of their crawl space.  I will be very comfortable trusting them with my future crawl space issues.    

Dear Frontier Basement Systems, Frontier Basement Systems was the best choice for my home. I looked at many others and this one is the best. All of the staff I have spoken with is extremely thorough and prompt. Even though we chose not to completely finish our basement, when it is all said and done it will be completely dry, up to code, and will look like a totally new room down there! Our project, to my amazement, has turned out to be very affordable for us! Mr. Robert Summers came to our home on a Saturday. He assessed the property, advised on all areas of concern, and designed a plan of correction for it. He had amazing credentials and the expertise showed. He was an excellent representative for this company. He was extremely patient and kind with us and spent a great deal of time with us to ensure we felt comfortable and understood. When my project is complete I will be highly recommending Frontier Basement Systems to others. I just wanted to write this as a thank you and to let you know what great amazing employees you have there. -Thank you again & God Bless!  

Matt Watts and his crew and Mike Pierce and his crew did a great job of installing the Wall Anchors and Water Guard in my basement!! They were very professional and communicated with me thoroughly as they executed the installment. Awesome Job done in Buchanan, TN!!

"With restoration beginning on an older farm house, we started with the foundation. Dave Ramsey recommended Frontier. We are very pleased with the service provided.Fernando was the foreman for the project. It was handled very skillfully, timely and met our high expectations. Thank you for a job well done!!!"

" We are so pleased and grateful to report that FBS has corrected all of our foundational issues! We now have additional basement waterproofing and our radon mitigation system has been moved to the back of the house. There is no noise now with the fan's proximity to the HVAC system, and FBS arranged and paid for contractors to do the electrical rewiring and brick repair at no additional cost to our family. It is great to see a company stand by their word and follow through to completion. Our sense is that they are expanding rapidly due to all the increased flooding caused by Nashville's continual new construction. We all have a learning curve as we take on new challenges, and we appreciate FBS's willingness to listen to feedback and do all the steps needed to make things right! "

" Matt Watts and his crew installed a two-pump sump pump system in my 84 year old basement. They arrived on time, worked diligently for several hours, kept the workspace clean and organized during the job's completion all while meeting my expectations. I'm a Civil Engineer, and I know construction and I'm not that easily pleased. That being said, the results were excellent, and I commend Matt and his crew for their work ethic, knowledge of what they were doing, customer rapport, and over-all relaxed and focused vibe while on-site. "

"I had a crew with Matt, Brennan, Jessica, and Benji. They were very respectful, quick and friendly. they did great fixing up the basement. Now the humidity is low and mold won't be growing down there like it used to. If I ever need work done again, I wouldn't mind the same crew coming back!"

"We really enjoyed working with Frontier. From the estimate with packet of information that made it clear what to expect- to the install, all was a great experience! They even were able to come out earlier than planned and got the job done just in time before the next rain storm. We were thrilled to not have to mop up water out of our basement.The crew and foreman FERNANDO MENDOZA were friendly, very professional and did a great job! Thank you all for making this a great experience!"

"Fernando Mendoza and Jose performed some structural repairs as well as crawl space encapsulation. They were polite, professional, on-time and performed great quality work. Definitely recommended."

"Justin, Stanley, Austin and Tgapito did an incredible and thorough job on our encapsulation. They were professional, polite and personable. I would highly recommend Frontier Basement for any work that needs to be done."

"I just recently had a Water Guard system installed in my 1500 sq. finished basement and while I can't say it was a clean or easy job, it was an overall very good experience and I'm glad I chose Frontier Basement Systems to do the job. I chose them after struggling with foundation water and doing a great deal of research. I worked with 2 foremen - Hermes & Gumaro and their crews and they were respectful of myself and my home and did a very difficult job professionally and efficiently. Customer Service follow-up throughout the project was top notch as well as after the job was completed. I recently had an additional back-up pump installed by Service Technician Donald Hill and he was TREMENDOUS! Very knowledgeable and spent time explaining the entire system to me so I could troubleshoot any issues that may come up (I like to be prepared!). I would definitely recommend this company to you."

"You can put all the right ingredients into a cake and still have to start over. These guys know how to do things right. Our utility bills have shrunk (most times by 2), the critters and bugs and spiders -etc - are almost non-existent due to the crawl space being sealed, the wood and laminate floor is warm in winter and cool in summer...........did I mention the utility bills? I highly recommend these guys. (The work was done in November, no jumping to conclusions here)"

"An exceptional team, Craig was very knowledgeable and helpful. He and his team, Jorge and Alex were friendly and efficient. They had great communication as well to let me know when they would arrive and how long they would take."

"Mike, Jovon, and Cameron came to my house in Springfield, TN to install structural support to my foundation. They were all very personable and professional as they took the time to explain/ walk me through the process they were going to work through for during their installation. When I told them I had a newborn baby upstairs, they actually did their best to stay quiet as they worked. They never woke the baby up from his nap. Even though they took their time to explain things and worked quietly, they remained on track and completed the job faster than I expected it to take."

"Jovon and did a great job fixing my back patio which had a cavern open up under it, he was early, went over everything with me, was able to level out a huge crack, sealed all the cracks and the gap that had formed between the concrete patio and the brick house. He was very professional and knowledgeable. Also many thanks to Logan who came out a few weeks earlier and set up our plan of attack."