Testimonials for Frontier Foundation & Crawl Space Repair

To Whom It May Concern: I received in the mail yesterday a survey form, along with a request that I fill it out and return it to you. To just fill out the survey form and return it would only tell a small fraction of the story, I have chosen this method to tell you the whole story. For the past couple of years I have been doing my homework trying to figure out the best way to overcome my crawlspace swimming pool, and the cost of doing so. I have arrived at the conclusion that there were only about two ways to solve the problem, and that the cost would be somewhere between $10,000 and $15,000 depending on which way I decided to go.  Then there was the "Home Expo" here in Bowling Green, where I picked up information on your company and a local company offering close to the same product. Preferring to go with the local company, I called them and made arrangements to get an estimate for the work. After four visits to my home beginning on March 23, wasting over 3 hours of my time, I still do NOT have a written estimate (from the local company). And however, the verbal estimate I DO have does not include the SmartSump, WaterWatch II Alarm, Ice Guard, nor the "I" beam for over the crawlspace door and is still over $1000 higher then yours. An appointment was made for April 19, and unlike your competitor, Mr. Layne Gebers was on time, took less then two hours, went over everything, and I ended up with a written estimate right then. You were then given a check for half the cost and arrangement were made as to when you would be at my home to commence the work. On the date and time arranged (April 30), your work crew was here, went to work and the only time I was them stop during the workday was for a short lunch.  They were through, methodical, neat, polite, and from what I can see of the finished project, highly skilled and knowledgeable about what they were doing. During the original telephone call to set up the date for the work to be done, it was determined that the work would take 4 or 5 days. You were dead on the money with this estimate. Your crew finished up in 4 days and did so by staying late on the fourth days to complete the project and the final clean up. As for the clean up itself, they made one hell of a mess!  Taking out all the insulation, a sheet of plywood, bringing in gravel, ext.  After they were done, I went around to do my own clean up and was unable to fill a one pound coffee can with debris.  Now that is one GOOD job of cleaning up a king size mess. I had expected to spend the better part of the morning cleaning up a mess, but that was not the case.  I was and still am impressed at the clean up done by your crew. You asked if I would recommend your business to others looking to clean up their crawlspace, my answer is simple, I would not hesitate a heartbeat to recommend you to anyone.  I am 60 years old and spent the better part of my life in various parts of our great country.  During this time I have never been one to offer praise lightly and have had to spend a lot of time fighting with companies to get them to honor the minimums in their contracts. You also ask if you may use me as a reference; the answer is YES! I am very favorably impressed with the way your company handled everything from A to Z! Ralph Schwartz  

The service technician that came to my home, LT, was excellent, professional, friendly, clean cut, and did a great job. I've been a customer for a few years now and have never had a bad experience!

Your men did a good job and we are pleased with their work. We are also thankful that you were able to move up the date as we are preparing for our move to Lexington.

"Love their work, very customers centric. Did a real nice job, drying out my crawl space and adding new piers and jacks to our floor joists."

"Hermes and his crew showed up in time every day, and he was very friendly and professional in sealing our crawl space. He answered all our questions. Thank you Hermes!"

"Robert was great! He was upfront, took great pictures and explained everything to us in a way we could understand. He even drew us examples of what he was talking about!"

Everett did a great job, did exactly what he said he was going to do.  

"Frontier Basement Systems has given us very good service and their system has kept our basement dry. Today Eric and his assistant did an excellent job on raising our concrete front porch. They were very pleasant and wanted to make sure that we were satisfied with their work and we certainly were."

Nick was amazing. We loved the service he gave us and the overall presentation!

Was pleased with sales rep's willingness to work with us. Foreman and workers were very nice, friendly and polite. The crew left things very clean and were careful not to do any damage to yard and surrounding area. We chose your company through the local phone book.

Gumaro was polite and friendly. Great job by the whole crew!

Morgan Allen is my current serviceman and he is excellent.  He not only did an great job for Frontier, but as I am 82 and arthritic and don't get around the crawlspace easily, he let me know of other problems to correct.

Everyone at the company has treated us respectfully, answered questions, provied appropriate information when requested, and provied high-quality work at reasonable prices.

Your crew (2) were excellent Worked well together and took time to explain . Truth is , the nature of the process is slow , and they can explain and answer without a conflict. In our case , it was a pleasure. Happy to recommend. John Van Ness Bowling Green , KY

Angela and her crew were absolutely wonderful to work with and made us feel very at ease with such a big job. They did fabulous.