Testimonials for Connecticut Basement Systems

I just want to thank you for your outstanding  and phenomenal job on my basement and of course Eric as well. Highly recommended. I actually took a picture and send it to all my friends, co workers even  to my boss at Pfizer. They are all impressed on the outcome of my basement. Job well done. I also want to thank you for your quick response on all my concern. Again thank you for your professionalism . As I told you I am going to have a big party at my house  in a couple of weeks and I cannot wait till everyone sees it.

We are spending a lot of time in our basement and still really loving it. If you ever need to show someone one in our area - please let us know.

To Mike and Julie, I just wanted to say thank you for all of your assistance in completing our new basement. We love it. Erik was awesome, so professional and efficient. I couldn't believe one person could complete the job by himself so quickly. The job went so smoothly and the space came out beautiful.  

Ron was a one of a kind serviceman. He was friendly and professional. The job was well done and the results were loved along with the service, results and entire experience.

Our system was installed only a few weeks after we moved into our new home. It was amazing to me that as friends came to see our new home, the first place my wife took them was to show off her "new" basement. She was proud to show off the basement. I am amazed what the BrightWall product has done for our basement space. You have transformed it!!!!

More importantly, I wanted to let you know that I reached out your team recently to complete a small job at my house, replacing a poorly installed and partially rotted door and frame in my walk out basement. Since I spend a lot of my day taking complaints, I like to send out compliments when a job goes well.   Your team was really great to work with. I was on a tight timeline, and the phone sales person was originally telling me a few weeks to get an estimate. But I was connected to Vin Orsini and he helped expedite the job. The entire job done in just a few weeks.  Bill Anderson came for the install with an apprentice (Dave I think). Bill was really exceptional. Not only did he do a great job on the door, but was very professional, and took the time to explain what they were doing and check that nothing else needed to be fixed. He even asked me if I had extra grout for the tile floor (which I did), and he took the time to replace the grout line behind the door to complete the finished look. He even brought some gravel with him for the ground outside the door. I was not expecting any of that.   So it was a small job, but your team gets an A+ in my book.  

What an unbelievable transformation that basement has undergone. We are thrilled. It will change the way we live our lives. Maybe I'll even get a chance to enjoy it! Rich was great; professional, courteous, respectful and he did a top notch job.

I just wanted to let you know that Sean finished up this morning - he came up with a great solution to the issue he was having with the switch.  He also explained the smoke/CO2 detector that he’d installed.  I really appreciate his professionalism, as well as Bruce and Mike’s work.  They were all very responsible about coming when they said they would and finding excellent ways to meet the inevitable challenges of the job. I also appreciate your responsiveness, friendliness and willingness to be flexible when changes had to be made.  Overall, I’m very satisfied by the service I received from Total Basement Finishing.

The system works so well. 100% of the water is now diverted and the pump has never even turned on. Since my system has been installed , we have had major rain storms, hurricane, October Nor'easter and not a hint of moisture in the basement - I would recommend this system to anyone with a wet basement.

Chavon was at my house today doing a demo and I just wanted to say how great he was. He was extremely clean and very polite, and the team was just wonderful. I just wanted to say thank you. 

We are very pleased with the results! The basement looks beautiful and Roberto and his team were a group of real professionals.

I just wanted to say thank you. Roberto, Adrian, Angelo, and Sean were fantastic. Your installers worked well together. They were polite and you hardly knew they were here. The basement looks great, everything was done as I requested. Your staff listened to me and, unlike other companies, was interested in what I wanted. I will definitely pass your company name on as a great business. Again, thank you - the above mentioned are a credit to your company. 

We had Basement Systems install wood-like basement flooring. The contractor was friendly, helpful, and did a great job on the installation. I felt comfortable with the men that were installing the floor and left them in my home while I was at work. Perhaps most importantly, however, is the product itself. It is absolutely beautiful and well worth the money. You'd be hard pressed to find a better product.

Alicia, Rob, & Vin, Sheldon and Keyvon just left. Basement finishing is done. These guys did an awesome job! My wife and I are so pleased! Thank you all, so much, for everything. We are so happy with the job you've done, the finished product, and the kindness and professionalism by everyone. Not enough great words can be said. We will be talking about all of you for years. Please share this email with Larry, even though I'm sure he knows what a great bunch of people he has working for him. Thank you all, so much, again. John

Viktor did an outstanding job, we could not be more pleased with his work!