Testimonials for Connecticut Basement Systems

Bruce was very professional and would request him in the future. 

Dan did a really good job, thank you! 

I have been a customer of yours for many years. I just wanted to give you feedback on my recent maintenance service experience. Eric and Chad came to my home last week to perform routine inspections on my sump pumps and dehumidifier. You should know that without a doubt, these are two of the most professional and competent tradespersons I have ever had in my home. They were polite, on time, informative, thorough and simply a pleasure to work with. Thanks! 

Steve Cogswell did an excellent job! He was prompt, professional, polite and quite knowledgeable! He made suggestions as to what items might be replaced and I will consider doing that in the future. I am very pleased with Connecticut Basement Systems and employees like Steve are a main reason.

I didn't see the crew myself - they were done before I arrived home. The work done looks good and I can't wait to give it a test run.

One less headache - now I won't have standing water in my basement anymore.

I have to tell you both, that if you can clone all your people to be like Danny Oestreich who came out yesterday, you would love it. He came out to clean up the rim joint insulation so things could get painted. He got there and saw what a poor job the other guys did (grant it, they were nice too) that he ripped everything out and redid it. He said he could not justify putting his name on something being cleaned that was poorly installed. He also took the time and showed me how the sump pump system worked, the alarm and everything. Told me about getting it serviced once a year and what is done during the service call and the cost. The rim area with all the electric going in and out he left open for now until all electrical is finished which is fine... we can do that later in a month (after garage electric is added in too). He also told me that the guys who put in the ejector pump did a great job, did not just cut a hole and drop it in, they really crafted it the right way. Also super nice! So thank you... let me keep Danny for everything basement! Carol

It was the day of closing on a little house in Fairfield, CT. That was the day it decided to rain truckloads of water which immediately found its way into the basement of this house - 4" worth. Well, the Buyers did their final walk through and came out very discouraged. I, as the listing agent was called and informed of the wet basement. I spoke with the Sellers' attorney and we decided to contact Connecticut Basement Systems and spoke with an operator who was very understanding and told me that the company had already scheduled 100 appointments that day. Becoming discouraged, I asked if there was someone I could speak to just to give me some guidance. She took my phone number and said she will have a tech call me back. Low and behold, he did call me. He understood the importance of losing a closing for the Sellers and Buyers. He scheduled an appointment to meet me at the property the very next day to ascertain what needed to be done to "fix" the problem. He did it right on the spot, called the office and scheduled the installation for the very next day. That is why I always call Connecticut Basement Systems first. They understand the frustration there is with a wet basement. Thanks for a great job completed in one day!

The basement was left very clean, almost like they had never been there!

I want to sincerely compliment Steve's punctuality and his attention to detail!

We were so happy with George's level of care!

I'm very satisfied with the job. Will Stocker and the  installation crew were professional and cleaned up well.

Dan was a pleasure to have and did a great job! 

We are very satisfied with the job you did. We are especially satisfied with the salesman and his presentation. He is the top reason we chose your company. He told us exactly what we needed to know, he was not pushy at all, and did not over stay his welcome. Other companies who came to gave us quotes were there for over an hour and a half but your company is very professional and your salesman was in and out and got everything done right and answered all my questions.

Your salesman Rainer was great! He was very knowledgeable and his system design seemed far superior to that of other companies. The crew worked very hard and the system works great. My basement is dry as a bone now!