I want to express our appreciation for the honesty and professionalism your representative demonstrated during the inspection of the basement of our property.
We had asked your company to evaluate the apparent crack on the foundation wall of the home we were considering to purchase. Our independent building inspector suggested that we get a professional opinion on this finding from his inspection. This crack had some cosmetic repair made and it gave us some concern about the severity if the condition and the potential cost to repair.
Your service representative took the time to make a thorough inspection inside and outside the house and to explain the condition and assured us that the existing repair was purely cosmetic and not of a serious nature.
I am automatically suspicious of any company that offers free inspections when they are in business to sell you something. It is so refreshing to find a company, nowadays, that is honest and trustworthy and I wanted to let you know how much we appreciated your honesty. It is easy to see why your company was awarded the ethics award on numerous occasions by the Better Business Bureau.
Thank you for your efforts and good luck in the future. The professionalism demonstrated convinces me that you will continue to be prosperous in your business.
James S. of Florissant, MO
Tuesday, June 20th