Testimonials for Basement Systems USA

I can't tell you how much we appreciate you looking out for us and making sure this job was done right. You are a true professional and we are super impressed!

Cannot say enough about this company! For years, the smell and atmosphere in my basement affected the air quality in my entire home. They came in and ripped everything out. They installed the zen wall, dehumidifier, and the triple safe sump pump. They did an outstanding job, solved the problem, and now I can literally sit in the basement and breath fresh air! Now, let's talk about the staff. Tim was my sales rep and he explained everything from start to finish. He even had a diagram on his computer and printed out on the spot what was going to happen. There was no pushy salesman work to sell me something I did not need, but sold me what I needed to solve the problem. Jorge was an awesome foreman and his crew did an excellent job! The job was done on-time with no mess left behind. Then there was Scott the service manager. He answered every question I had after the work was done and ensured everything was done to my satisfaction. Listen, I like to save money just like everyone else, and while they may not be the cheapest around, they do QUALITY work and do what they say. Plus, they are there whenever you need them. They are extremely PROFESSIONAL, and in this day and age, Quality and Professionalism is hard to come by. My neighbors were so impressed with their work when I showed him, he hired them to do their basement. Thanks for a great job!

Everyone I have been in contact with, at your company(Tina) and everyone that has been out to my home( Josh and crew)  have been top notch and wonderful to work with.  Nate and his crew came out first and Nate was very helpful and the crew was wonderful. Morgan is out there today and same goes for him, he has been wonderful. Everyone has been very courteous, friendly, knowledgeable and informative.

They had a good team of workers, respectful, informative and productive. Very professional and they did what they said they would do. We had an issue come up from the original builders of the home and the team came up with a reasonable solution. All work passed county inspection and I even heard the inspector give them a compliment. Good work, I will use them again in the future if needed.

We are so happy with our newly finished basement! Having used Basement Systems USA for basement waterproofing several years ago, we contacted them again when it was time to create more living space in our home. From our first meeting with Pete to the completion of the project, Basement Systems USA delivered everything promised. Esteban and his crew did a fantastic job. They were professional, courteous and extremely hard working. We were especially impressed with Esteban’s attention to detail. It is obvious that he takes great pride in providing a quality product to his customers. We would also like to thank Dave, our production manager, for his patience and perseverance in getting everything completed to our satisfaction. We highly recommend Basement Systems USA and would use them again in the future!As a followup, we would also like to compliment Mike D on the thorough job he did when he performed the periodic maintenance on our Basement Systems USA sump pump and waterproofing. He was prompt, courteous, and very knowledgeable regarding our system. He answered all of our questions, and gave us some helpful suggestions. We feel confident that our basement will continue to stay dry and comfortable!

As someone who has dreaded going to the basement for 20 years, I am now incredibly thrilled with how dry and clean the space has become thanks to the excellent work by Gary, Benjamin, and Edgar at Basement Systems USA in Elkton, MD. These men were polite, respectful of everyone's time, left the place cleaner than they found it, and were thorough! Each step was carefully explained to me and confirmed throughout the process. There are no more ugly, mold-stained walls or beams; water runoff outside the house was diverted; and a new, size-appropriate sump pump and dehumidifier were successfully installed. I couldn't be more pleased with the professionalism of this team (and they finished sooner than quoted)! Thank you Basement Systems USA and especially to Gary, Benjamin, and Edgar!

Gary was amazing. Very professional, treated my house like it was his and went out of his way to explain things. Gary really made a great impression with me and my wife. Thank you guys for such a great job and for employing good people that truly love what they do for a living. 

I was very happy with the work that was done and the team that was sent out. They were professional and answered any questions that I had during the project and would recommend this company.

Everything went extremely well and the repair looks great.  The crew was terrific to work with and very good about keeping us informed as the project progressed.  Thanks so much!

The work was great, we are very happy with everything, all the people that we came in contact with from your company were very professional and knowledgeable, thank you for a great job.   Angela Hanks.

 Thanks for reaching out.  I left reviews on Google and BBB for the team.  In short, I was very pleased with  the outcome, and the Team of Bernie, Tyler, and James were great.  I felt they had my best interest in mind and completed the job as though it was their own home they were working on, which is very much appreciated.  I suppose the true test will be when we get the next big rain and prove it by no water in the basement, but I"m confident with the install and the products that we should be fine.  Here's hope that you'll never hear from me again.  Thanks   Jevon Nyemscek

Wil was so fabulous and gracious, I appreciated the call to inform me he was held up at an appointment and was running late. Wil was full on knowledge and valuable information but so humble. I live in Pottstown PA and Wil from DE and he did not get out of our appointment until almost 7PM and he did not rush the appointment and it is hard to find that kind of professionalism. Thank you for sending someone like Wil to my home. 

The installation team was great. They were hard-working, courteous and highly skilled. Basement Systems installed a new Triple Sump Pump and they rebuilt our French Drain System in two days.

Basement Systems installed a new Triple Sump Pump and they rebuilt our French Drain System in two days. The installation team was great. They were hard-working, courteous and highly skilled.  

Gary and his team has done a wonderful job for water treatment in our basement. Now we feel very confident that we will always have a dry basement. Again Gary and his team has done an exceptional job from start to finish. They looked at every small detail to ensure it is properly taken care of.  Please convey this message to Gary. Thanks so much Basement Systems. Chak Pachala