Testimonials for Basement Systems USA

Shane is a Parkville resident who went from using 5 sump pumps to just 1 system. We installed our sub-floor drainage system WaterGuard along with installing new window wells that connect into the sump pump system. The new window wells have brightened up the basement and gave the area a more open look.      

At this Joppa home the new owners had water damage and mold throughout the basement. Our team went in to install our WaterGuard, SaniDry and SuperSump.

For 36 years, Tom B. and his family lived with a wet basement that would get 6 to 10 inches of water every time their power went off during a storm. He knew that they would have to fix the problem if they were to stay in the house. A trusted friend recommended Basement Systems USA to Tom. In this video he talks about the entire experience provided by the company, from the sales process, to installation and results. "They were absolutely fantastic! At the end of five days we were convinced we got the A Team.", says Tom.

 My apologies for not reaching out to you sooner. Firstly, Thank you taking the time to inspect and provide an estimate for my crawlspace jobs. I was extremely impressed with your knowledge, experience and good nature.      Your presentation left me with no doubt, Basement Systems USA would provide a premium product, provide expert installation by an experienced crew and the job would be done in a timely manner. I was extremely impressed with your knowledge, experience and good nature. I will happily recommend you and your company should I meet someone in need of your line of services. 

I just wanted to say we were very pleased with Tony'€™s work on our crawl space. He was keen to do a good job and kept us in the loop on everything. We were confident that he would complete the job as specified by Jan in our contract.

Mike did a great job explaining the process and quoting me an estimate. I am passing the info along to the buyer of home with a credit toward the encapsulation process. I hope they do it! Their names are Natasha and Barry Graham, and settlement is Nov 1.

The crew were professional,courteous they showed the progress as they were completeing the work .All in all I would hire that crew again. They cleaned up ever day they worked. The salesman was willing to give me a day to make my decision, the office personal was also friendly and courteous and the prompt service with your company was appreciated. I would recommend your company to anyone.

I am really a most satisfied customer.  Your company's quality of service is now the exception in our society but it is still very much appreciated.

I would like to personally thank you for your professionalism, understanding, and providing quality repair service outside of your normal servicing areas. In addition, the Service Technician (Dakota) who worked on the sump pump system was exceptional and should be commended for his skillful workmanship

Jeff was very nice and knowledgeable, he took time to explain things in detail.

Chris was great, answered all questions, very patient!

Tim was very knowledgeable and personable

Every person I have spoken to in this process has been professional, polite, and kind, and thank you for sending Jeff, He was great!

I am very pleased with the results. The crew acted in a professional manner and the system was installed to perfection. Please be sure I will call you if I ever need your services in the future.

Great customer support. Bernie was excellent and quite professional. Got the job done in a timely manner.