Testimonials for Quality 1st Basement Systems

We had our annual maintenance service performed by Randy who was extremely professional, thorough, and knowledgeable. At completion, he showed me pics of the before and after of each part serviced and answered all of my questions. I feel good that I’m set for another year with a dry basement! Thank you, Randy, and Quality 1st Basement Systems!

I am happy with the work finished by Quality 1st. I had been thinking about having my basement waterproofed for about a year before calling them for help. I found Quality 1st online and was happy to see a good informative site for basement waterproofing. I will gladly refer Quality 1st Basement Systems to anyone with a water problem in the basement.

I want you to know that Jeff Nero was very knowledgable, friendly, and professional. He was such a big helps and he represents your company well. My husband & I were very pleased w/his visit.

The process from quote to completion was very easy and professional.  The Sales Associate Joe worked with us on our actual needs and did not push things we didn't need.  The Installation Manager Juan was extremely professional and friendly.  He made sure to point out everything he needed to do to make sure my Crawlspace was completed to my satisfaction.  I could tell he really knew what he was doing and took pride in doing a good job.  I would recommend Quality 1st to my friends.

Good job training your sales people. They definitely know the products and they came not trying to push me (like other companies) to sign the contract. The crew was great; they are very hard workers. They even cleaned up. Overall, it was everything I expected.

I was satisfied with the job done by Quality 1st Basement Systems. The crew was courteous, prompt, and did a great clean up. Ken Peare was a competent salesman and represented the company well. The promotional and technical materials presented well. Overall, I was very pleased with everything and would liked to be used as a reference.

We decided a dehumidifier was needed in our basement. We did our research and concluded that something more than a store bought product was required. So we investigated companies that specialize in basement moisture problems, this led us to Quality 1st Basements. We made an appointment; in a few days we were sitting with Kenny discussing our options. What we quickly found was that Kenny is an expert in all phases of basement moisture, waterproofing and finishing. We chose the SaniDry XP Basement Air System, six SunHouse Basement Window Enclosures, and the CleanSpace Wall System for the basement walls. The next step, a date and time for the work to begin. When that date came, Mario and his crew arrived right on time. But wait, it gets even better. I thought a job like this would take days to finish. So much to install, outside excavation to remove the old windows and install the new ones. Nay, nay by 5 pm the installation work was complete. Clean up was next. Why was the work done by 5 pm?? It's because Mario and his crew knew exactly what needed to be done; they worked hard, they're professionals. Clearly they take pride in their work. There was a lot of soil left over after back- filling the enclosures, would it be left up to me to get rid of it, HOW? They took it all with them, putting it in 5 gal. containers and then loading it on their truck. Throughout, Mario briefed us on the crews progress, he answered my questions, showed different aspects of the job how it would be done, or would be done, and doing it gladly. It was about 8:30 pm when we said our good-byes, they pulled away driving away into the sunset. So, I've dealt with several Quality 1st members. Including Nicole, Kenny, and lastly Mario and his crew. What a pleasure dealing with a group of dedicated people that work together.

I hired this company to waterproof my basement back in May 2017. I can not recommended this company enough. It is not easy decision to make when you need to have your basement waterproofedbut this company will definitely get the job done right the first time!

Prior to having Quality First come, our basement flooded or got water in it after every rain and snow, but after they completed the job, we haven't had a drop since. The technician that came to our house was Will Harris, and he mapped out all the problem areas and made awesome suggestions... He wasn't pushy and forcing anything on us either... We went with a Triple-Sump pump, an Air Filter, and The Water Guard... This was awesome and are thrilled with everything! We will definitely be using Quality First for any waterproofing needs and other services.

I was very pleased with the work and how clean the serviceman was.  I'm glad I used your company and definitely use your company again. Thank you for a great job done.

My inspector did a very good job presenting and explaining all the products I needed to waterproof my basement. I thought about waterproofing my basement for a year before contacting Quality 1st. I am satisfied with the work done by Quality 1st Basement Systems.

Overall I am very satisfied with the work completed by Quality 1st Basement Systems. My inspector was very professional and helpful. I had been thinking about waterproofing my basement for about a year, and decided to make an immediate decision due to Hurricane Irene. The office staff that set my appointment was very nice and professional. My experience with the installation crew was great they were neat, quick, and cleaned everything up! I chose Quality 1st because of their professionalism and the testimonials I saw from previous customers.

Always happy with the service, Thank You. 

Quality 1st has kept my pumps running and my basement dry for 12 years! Best investment for my home. Thank you for never disappointing me. 

Ryan was excellent he came in for yearly service and we decided to put in a new pump after 9 years. He was very clear about what needed to be done he was professional and friendly.