Testimonials for Adirondack Basement Systems

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Good - What are your thoughts on your Design Specialist and the presentation?      n/a - Was our office team efficient and knowledgeable?      Yes - Overall, what were the top 2 reasons you chose us over another company?      Satisfaction with the installation of sump pump the previous year

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Excellent clean-up! - What did you think of our installation crew?      Very professional, energetic, and conscientious. Sean made certain we understood the lay-out plan and implementation. - What are your thoughts on your Design Specialist and the presentation?      Very thorough and spent a great deal of time answering our questions. His patience was outstanding. - Was our office team efficient and knowledgeable?      Yes, very efficient  

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Excellent clean-up - What did you think of our installation crew?      very professional, energetic, and conscientious. Sean made certain we understood the lay out plan and implementation. - What are your thoughts on the Design Specialist and the presentation?      Yes, very efficient - Any additional comments?      Sean also asked us about installation of basement replacement windows- good salesman also!

Every crew that came were very professional. They were all polite and respectful. They all answered my questions and addressed my concerns.  Jon was very nice and polite. He was very informative and listened to our questions and concerns about the project. He would get back to us in a timely manner with answers and solutions to our questions and concerns.  They were very professional and took the time to go over there process and answer any questions and address my concerns.  They cleaned up and left the area ready for the next crew.  Adirondack Basement Systems were the only ones who got back to us and took an interest in our problem and offered a solution to it. No one else called back, or wanted to come look at our problem. They were all to busy.

I had Adirondack Basement Systems install their wall system to cover water damaged, poured concrete walls, one basement window was replaced and I purchased a commercial dehumidifier. They are a very professional company that has their own array of basement waterproofing products. After years of water problems, I thought my basement was in horrible shape. Their lead salesman informed me that it was not bad at all. They could have sold me more products (e.g. new French Drain, sump pumps,) but informed me that mine were in good condition and they were not necessary purchases. From that point on, they called and emailed regularly to follow-up on scheduling and other details- including my satisfaction with the service every step of the way. The workers were as advertised- courteous, hard-working, and very clean. I highly recommend this company for anyone who wants to deal with their water issues in their basement and/or improve the appearance of their basement. For 26 years, my basement always stressed me out. Now I'm proudly showing it to everybody!

- What did you think of our service technician?      Fine - Did our service technician explain the service to you?      Yes - What are your thoughts on our office team?      Terrific! - What have you done in the basement after the initial installation?      Regular annual maintenace - Would you recommend our company to others?      Yes

- What did you think of our service technician?      Professional & knowledgeable. Committed to doing the job right - Did our service technician explain the service to you?      Yes - What have you done in the basement since our initial installation?      Partially finished for pool room. Semi-finished partial for laundry room - Would you recommend our company to others?      Yes!

- How satisfied are you with the installation we completed for you?      Satsified - Was clean-up satisfactory?      Satisfactory - What did you think of our installation crew?      First rate - What are your thoughts on your Design Specialist and the presentation?      Mike arrived minutes after we first called. He probably overdesigned and then came back with Richard and they reduced the solution to only what they thought was necessary. They didn't try to sell us anything we didn't need. - Was our office team efficient and knowledgeable?      She talked us through an electrical problem the next day & moved up our appointment half a month. Couldn't be more pleased with Joy - How did you hear about us? Have you seen our name anywhere else?      Don't remember, but you did a job a couple years earlier - Overall, what were the top two reasons you chose us over another company?      We had some contractor that we called first who even I knew was bogus so then we called you guys and just listening to Richard convinced us! - Other comments?      If I was doing it again, I would extend the outdoor piping a little further as the lower backyard gets wet and I am not 100% convinced that there isn't a leak between the piping and the grate at the end because the soil is damp a couple of feet up the line. I made a skinny ditch past the exit which I think is a partial solution. The inside work I would say is perfect. We just had a big thunderstorm and I had no concerns. The office staff are so quick and accommodating. And your estimators & installers all deserve raises!

"Chris and crew were very polite, answered all my questions, and were very professional."

- How satisfied are you with the installation we completed for you?      Completely - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Great- Very nice and very informative. - What are your thoughts on your Design Specialist and the presentation?      Mr Keigley was a pleasure to deal with. Not pushy, very clear   explanations, and personable. - Was our office team efficient and knowledgeable?      Yes  

From our initial meeting, until the end of our basement project, Tim was professional, courteous, and knowledgeable. He went out of his way to help us assess and make decisions about mold damage we found in our basement that we weren't expecting. He even stopped by to meet with a contractor from another company who had some questions about prep work that needed to be done before Adirondack Basement could get started. Tim was straight forward and honest, and as a result we were able to confidently make the right decisions about what to do with our basement, and we are now enjoying a lovely new family room. Don't hesitate to work with Adirondack Basement- everyone we dealt with on the phone and in person went out of their way to do a top notch job and ensure we were satisfied with the level of service.

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Friendly, courteous, professional - What are your thoughts on your Design Specialist and the presentation?      He was very knowledgeable - Was our office team efficient and knowledgeable?      Yes - How did you hear about us? Have you seen our name anywhere else?      A friend recommended you. Yellow Pages - Overall, what were the top 2 reasons you chose us over another company?      Recommendation of a friend

"Kerry and the crew did an amazing job on my basement windows! I am very impressed with how well they treated me and my home"

Our basement was an eyesore prior to installation of your system.  Now the floor feels drier, the sump pumps are working well and the air smells dry. We can now use the basement as a room for entertaining and dry storage.  It's nice to do business  with a company that keeps their word about customer service and are reliable for their dates/times etc.  Your crew was courteous & respectful and they answered all of my questions well.  My design specialist explained the systems components well and without high pressure.  I have already recommended your company to a neighbor.

I was very satisfied with my installation.  The installation crew was very polite and thorough in their work and explanations at what they were doing- outstanding! My Design Specialist, Larry, was extremely knowledgeable and helpful through all phases of our contact from initial appointment to end of installation.  The office team was efficient and knowledgeable.  The materials I was mailed after setting up my estimate arrived very quickly and were very comprehensive. I can't say enough good things about Larry and Sean. Larry did not try to pressure me into buying anything- he took the time to show me all options I had available to me and the decisions were mine to make. He provided outstanding product knowledge and showed genuine concern for my particular situation. Sean was an outstanding foreman. He and his crew worked efficiently and got a big job done, and most importantly done well in the 2 days they were here. I would highly recommend both Larry and Sean to anyone who is considering Adirondack Basement Systems.   PS: it was great to have a construction crew that did not smoke on my property!