Testimonials for Adirondack Basement Systems

Reinstalled a sump pump, dug out the pit, installed collection pail, installed new pump, backfilled and concreted around new collection pail, redid the piping and exit through the foundation Excellent job!! I contacted them by email, they responded the next work day and set up a home visit. A couple days later I received a package of material from the company detailing different drainage scenarios that caused wet basements including "natural" events and solutions. The initial contact person was very knowledgeable, came out looked over the situation and sat down and wrote a proposal. The day of the installation, the worker arrived on time, very professional and polite! He went to work and as it turned out there was not bed-rock in my floor (which would have cost extra to be jack hammered out in order for the sump pump to be installed appropriately.) When he had finished the work, his work area was cleaned (cleanest area in the basement.) I talked with the office, they returned my call to inform me that the extent of the prep work was less than expected and that I would be refunded. The entire experience was very excellent!!

- How satsified are you with the installation?           Very Good - Was clean-up satisfactory?           Yes - What did you think of our installation crew?           They were really nice - What are your thoughts on your Design Specialist and the presentation?           Good - Was our office team efficient and knowledgable?           Yes  

- How satisfied are you with the installation we completed for you?      So far everything looks fine - Was clean-up satisfactory?      Yes- the area effected was swept, vaccumed, and picked up - What did you think of our installation crew?      They were knowledgeable and friendly - What are your thoughts on your Design Specialist and the presentation?      He took his time and was very thorough - Was our office team efficient and knowledgeable?      Yes - Any additional comments?      Installation was moved to another area slightly off from where originally stated. A little confused on battery back up life

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Very informative and efficient... and arrived ahead of schedule - What are your thoughts on your Design Specialist and the presentation?      Again, knew his subject matter, very prompt- answered my questions prior to my asking them! - Was our office team efficient and knowledgeable?      Very helpful- had to call the office for info and they were able to answer my questions - How did you hear about us? Have you seen our name anywhere else?      Flyer distributed through the mail - Overall, what were the top two reasons you chose us over another company?      You were my second call and were willing to give me an appt right away

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Sean and his crew did a great job. They were very friendly and didn't mind answering any questions I might have. They were careful not to cause damage to wires. - What are your thoughts on your Design Specialist and the presentation?      Michael did a good job explaining the different options. He made logical recommendations and didn't high pressure us to buy anything we didn't need. - Was our office team efficient and knowledgeable?      Office team was very efficient. Cathy was very knowledgeable, friendly, and accommodating. - Any additional comments?      Thank you

"After over 1 year of dealing with no shows and no return calls from other contractors I figured I would give you guys a try. From my first contact with your staff right through the project completion (Austin did a super job!), I want to thank you all for exemplary customer service and professionalism. Nice to find a company that listens to and cares about their customers!"

"I liked the product used to support the concrete.  I feel like this was a better way to solve the concrete shift.  Austin and Yaser were very professional"

"I had my yearly inspection today. Mike Coonradt is an outstanding service technician and answered all my questions completely."

"Always friendly, polite and accomodating.  This was a maintenance call performed by Ron Patterson. He arrived on time, was very pleasant and professional. Performed the annual service call on our sump pump system quickly yet thoroughly. The perfect maintenance experience."

"Haley was very great, thorough and very pleasant. She is definitely an asset to the company. Way to go!"

"Brett was great and I want to let everyone know how professional he is!" 

Everyone from the office team to the crew and of course our Design Specialist were great!  We were impressed with your ability to get the work done by a specific date. We're very satisfied with the job and appreciate the clean-up job of the crew.  Doug was great, and it was nice to not have a pushy salesman. We're really HAPPY with our new Scapewell window! Every time we go into the basement we're AMAZED by how light it is!

The installation crew were very polite, considerate and generally a pleasure to work with. They left no mess!!! My design specialist Richard Keigley is very responsive to all of our needs, as is  the office team and very friendly. We chose Adirondack because of REPUTATION and REPUTATION!!!This is our 2nd project with Adirondack Basement Systems. We are very happy with the 1st installation, hence the callback for the 2nd portion.. I DO NOT anticipate any problems, everyone is GREAT from the office staff to design team to installers!!!Thank you!!!

I can't get over the difference in the look and comfort of the basement.  The walls transformed the basement into quite a nice space. I'm very pleased and so is my wife. The foreman went an extra mile to re-attach existing outlets to the new wall--a step that is most appreciated.

Just had a rainy, warm day that melted a lot of snow at the same time. With our SaniDry there is no noticeable moisture in the house and with the raised flooring I can go about my day without concern of potential water damage to our new finished basement.