Testimonials (Customer Reviews) for Franks Basement Systems

I want to thank Andrew for his wonderful service in helping my whole house sleep better. He came to resolve an issue with our sump pump which was keeping us all awake at night. The noise was even the most recent reason our 7 year old claimed she couldn’t stay in her bed at night. He was on time, very willing to answer my questions as well as the curious questions from my daughter, and had great follow up. Thank you Andrew!

Stephanie N. of Lockport, NY
Wednesday, February 28th

Just would like to send a note of appreciation for the timely and friendly service I received today January 24, 2018 from one of your employees Mr. Andrew Tobias. Having somone come into your home nowadays and feel safe and be completely satisfied with the performance of work and explain all related repairs and problems to addres later down the road with complete honesty and assurance its hard to come by. Thank you once again for your timely help.

Margaret J. of Lockport, NY
Wednesday, January 24th

He was punctual, very courteous & friendly, and efficiently completed his work including the clean-up and thorough explanation about what was done.

Andrew S. of Lockport, NY
Tuesday, November 28th

The crew was great, did outstanding work, very nice, very friendly, could not say enough about the crew & work done

Michelle S. of Lockport, NY
Thursday, August 24th

Very happy with Javi, the crew & the work done!

Catherine D. of Wilson, NY
Tuesday, October 17th

I found you on the internet and thought your office personnel was very pleasant. Kurt did a good job explaining everything, plus your rates and warranty helped me make the decision to hire you to install linear french drains and window drains. Leo and crew were awesome, courteous, and polite.

Chuck of Batavia, NY
Wednesday, October 10th

Dear Mr. DiMaria, As a Realtor for almost 30 years I have dealt with all kinds of contractors. I have never worked with a more professional crew, ever. They were all courteous, knowledgable and quiet. Most contractors are loud, have radio's blaring and dress like slobs! Your men were the exception to all the above, and that is a credit to you and your company. I will not hesitate to recommend your company to all of my clients!

Bernadette of Batavia, NY
Wednesday, October 10th

You sealed my basement walls against moisture. You have great quality assurance, that is actually why I hired you. Your personnel were friendly and polite, so I'm glad I did. thanks Ralph

Ralph H. of Batavia, NY
Friday, April 26th

You installed a Waterguard system and a new sump pump for me. Mike Haley did an excellent job showing me what they were going to do. Your company had a true knowledge of my problem and knew how to correct it. Foreman Tom, Ed, and Jeremy were extremely professional, neat and clean (the boys did an excellent job of keeping the basement clean). You guys are just an excellent company to do business with.

Gary B. of Rochester, NY

I was impressed with Bryan R. He cared and gave attention to detail. I can already see the difference in how my sump pump is operating! So, So Happy!

Judy S. of Holly, NY
Thursday, December 28th

I had a problem with my bowing wall. Your solution was Carbon Fiber bands. I thought the product and the way of solving the problem was a good, so I hired you. I thought the staff was very thorough and professional and the problem is now solved. You may use me as a reference.

Leaonard W. of West Henrietta, NY
Monday, July 15th

I found you in the yellow pages and hired you for your thoroughness, approach, clean up, and sales. I would absolutely hire you again. You did not over-sell or try to sell me more than I nedded. You put my interests first.

Nick B. of Pittsford, NY
Thursday, June 8th

I had you put in some carbon fiber bands in my basement because the warranty is transferable. You were referred by a local realtor. I feel the owner is very customer oriented!

James C. of Rochester, NY

There was dampness on my wall and I had you come out and waterproof with sealant. Everyone was very professional.

Diane M. of Rochester, NY
Wednesday, July 17th

There was dampness on my wall and I had you come out and waterproof with sealant. Everyone was very professional.

Diane M. of Rochester, NY
Wednesday, July 17th

Testimonials for Franks Basement Systems

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