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Job review from Monica in Hamilton, ON l8r1m6 on 09/17/18
Kyle seems to rush into the sale without really thinking through the overall solution. We have water coming up through cracks in the floor and still aren't sure of what we need to do to solve the problem or if we need to move the furnace to get the work done. We have decided to wait on the sump pump/waterproofing the rest of the basement until the spring/summer so we can afford to move the furnace if needed.
The foreman seemed disappointed with their work - told me "they did their best". He couldn't tell me how to empty the quick drain should the alarm go off when it was full and basically told me it won't go off... the other 2 members of the crew were informative and friendly (but were already in the truck when I was asking about the drain)
The crew left the basement a lot cleaner than they found it! I had a pile of garbage on the floor outside the crawlspace and they took care of all of it - such a relief!
What made you choose our company:
We received a direct mailing flyer shortly after we moved in 3 years ago, and Omni was the only contractors to return our call and take our requests for service seriously. We had a great experience with our sales rep then and were able to break up the basement job into affordable parts in order of importance. We started with a smart jack system, and had the stone foundation parged by Alessio's recommendation. Now that Hamilton, and specifically our area, has started to gentrify, more companies are interested in offering services but I really appreciated that Omni was at the forefront of that change and did not pass judgement on us for having a modest budget. Even with Kyle as our new sales rep, he has offered us several options that could be broken into affordable and manageable parts.
