Testimonials for John's Waterproofing

Normally I'm wary of surveys but in this case, I must. I am deeply grateful to your team for pointing me in the right direction to solve my problem. I would happily recommend John's Waterproofing. They advised me that my problem was my water heater and not my groundwater and that I did not need their services, just needed a new water heater. They are very refreshing and honest. 

Marcus was very helpful in explaining the systems that Johns Watweproofing would use to address our leaky basement issues. He also identified whether and when additional contractors might be needed to address other issues, e.g. Wood repair, electrical outlet installment.

The Rep was excellent at listening and then offering and explaining possible solutions to my drainage/basement problem.

Your guy was awesome-I felt like he was honest and knowledgeable. Thanks for sending him.

Team was great, scheduling was easy and the estimator was great! Super friendly and easy to talk with. 

You guys have the best workers around! The crew members were diligent hard works and the job was beautiful. Not only were they skilled but they were polite and always on task. They were able to answer all my questions and kept me informed of the whole process. They are great. 

Again, very professional. Arrived on time and knew his business. Didn't talk down to me and offered me a couple of pricing options - no pressure. Perfect - no mess at all. Arrived on time. Lay down lots of plastic. Installed the sump pump and vapor barrier within about three hours and left leaving no trace of a mess. Very friendly.

Thank you... The gentleman who came was pleasant, professional, and he ignored my clutter! I'm very grateful. 

Excellent beyond words. Daniel was professional, courteous and a knowledgeable person. I'll always do business with this company.

Team was great, scheduling was easy and the estimator was great! Super friendly and easy to talk with. Was hoping to be in the $1000 range. We will have to wait to complete project. Thank you all for the great experience! Wish we could pull the trigger today but just not within our budget as of now. We will be talking later down the road. Thanks, Alex

Dear Mr. Lombardi  I would like to commend you for having an absolutely outstanding employee in your company who surpasses all the others I have dealt with. I am talking, of course about Caleb. He has been coming to my house in Depoe Bay to inspect the clean space for the last few years. There were others that came out before him (the clean space was installed in 2010) and they were good, but they can not even come close to Caleb in professionalism, efficiency, courtesy, and superb manners. Thank you, again for sending Caleb because I have absolute confidence in him. P.S. all the girls in the office and Robin are also excellent!

Enclosed and sealed off our coastal home crawl space.  Installed sump pump and backup with alarms and a dehumidifier.  We bought the house new in 2002 and began smelling a musty odor a couple years ago.  It got worse over time and we decided to either sell the house or fix the problem.  We opted to research the market and see if there was a fix available that made sense and had a good track record with similar problems.  We ultimately found John's and decided to go with him. The damp, musty smell from our crawl space was was worse in the winter when the crawlspace had some standing water in it.   There was a French drain installed by the builder but did not remove all the water in the winter and even in the summer, the dirt floor was always damp.  We talked with a couple contractors but John's was the only one who's solution made sense to us.  It costs a lot of money and the "sticker shock" was beyond our expectations, but we felt the solution - if it works as predicted - would be worth it (too early to tell since it has only been a little over a month installed.)   John's responded very quickly to our inquiry and immediately sent us a book written by the creator of the system they use.  It was was a great educational tool and helped us understand the causes of our problem and the likely options to fix it.   The person who came to our place did a check of the crawl space and took pictures and humidity readings and presented his solution as well as the price proposal.  We negotiated a bit on the price and the cash discount helped lessen the impact of the total amount.  Work was scheduled to start within a few weeks.  The work team showed up on time, neatly dressed and immediately started working.  They completely shielded our entry and hallways to the back bedroom where the crawlspace access was located.  This barrier stayed up during the entire process but they did take it partially down at the end of each day for ease of our access.  Work proceeded at a rapid pace as all the old floor insulation was removed along with the plastic sheeting on the dirt floor of the crawlspace.  They also removed all debris from the crawlspace, leveled the surface and created channels for water to run to the sump pit.  They inserted new waterproof barriers under all the support posts and then sealed the foundation vents with plastic covers and sealing compound.  They modified one of the vent covers to accommodate the dryer vent in that location.  Then they placed drains along the base of each foundation wall that will direct water to the sump pit.  The foundation walls were insulated and sealed at the top and then the heavy gauged material was placed on the dirt floor and sealed with heavy duty tape to create a seamless barrier between the always-damp ground and the crawl space environment.  The sump and back-up along with alarms was installed and the pump was connected through the foundation to drain into the storm water runoff ditch in front of our home.  The dehumidifier was the last bit of installation and followed by a complete and thorough clean up of everything.  The work was completed on the estimated schedule and we were absolutely delighted with the entire team.  They were always punctual, professional and easily accommodated the "little things" that always come up during any job. We have no reason at this point to doubt that it's success and every reason to be very happy with John's Waterproofing.

  Bob was so thorough and knowledgeable. He wasn't at all high-pressure sales. He was kind, thoughtful, very professional and only presented us with a solution that fit our needs - not something for a larger, more serious situation.

Andrew came in with such a "can-do" attitude! I needed that in the midst of addressing a lot of problems and challenges. He was a pleasure to work with.

Marcus is very professional, presents well, answers questions like and expert.