Testimonials for Quality 1st Basement Systems

This was our second time using the company and we are just as happy this time as we were before.  We did not see the installation but the we also did not see a mess left behind.

We are pleased at how quickly and effectively the repairs have been made.  We feel that we were treated with honesty and respect throughout the entire process.  The job was great, the entire staff was friendly and efficient and a pleasure to work with.

I contacted Quality 1st Basement Systems first and chose them without looking into any other company. I was very satisfied with the job. The installation crew was quick, very professional, and cleaned up well. The salesman and the office staff were good. This is a great company and definitely gained me as a reference.

I am very satisfied with the work installed by Quality 1st Basement Systems. I had been getting water in my basement during heavy rains for a year before I decided to call Quality 1st. I did my research and liked the fact that they had a great rating with the Better Business Bureau. When I called they were very courteous and answered all of my questions. My inspector was courteous and went the extra mile when helping with the proposal for my basement. When the installation crew led by Jonathan came in to do the work they were speedy and neat. It didn't even feel like they were there!

Michael Borga was great. Comprehensive presentation and explanation. 

Extremely satisfied with PolyLEVEL of our exterior stoop. Andrew was amiable and thorough. We understood exactly what we were getting, the cost and the PlolyLEVEL advantages. William and Sebastian were friendly, professional and very conscientious. William took care that the PolyLEVEL would not breach our foundation & seep into the basement. The team worked well and left everything else clean, sealed and pitched properly. Great workers !  PolyLEVEL seemed superior to mud jacking in many respects for our sunken stoop. Quality 1st positive reviews & endorsements from the BBB & Angies list gave us confidence in the company's dependability and professionalism. Above all, from our first contact, we were impressed with the high degree of attention to providing outstanding customer service.

We've had a couple of large storms since the new gutters & guards were installed.  While we do love waterfalls, it was nice NOT to have the one that used to flow out of our gutters outside our kitchen window! I have & will continue to recommend Klaus Roofing Systems.

We were the first appointment of the day, Heriberto called to say they were on the way and they arrived right on time. They were very polite and professional. My husband was impressed with how neat and organized they were. We had a crack on each side of our basement repaired with FlexiSpan. We will definitely recommend Quality 1st to anyone we know who needs basement work... All of the products in the brochure look amazing. We are so happy that they came recommended us!Thanks for a great job!

I must say I'm truly impressed with the premium service I received from Anthony to the installation (Billy, Brandon & Rodney), and client services (Ashley and Jennifer) from the beginning, to the end of the job. Every detail agreed upon, and even fast-tracking fulfillment of this sump pump installation a week earlier, was executed with precision. Any questions I had about billing, timeline/scheduling, preparation, technical questions about the pump were answered promptly. The installation crew was on point, on time, super professional, and kept me posted throughout the process. This entire experience assured me that I certainly made the right choice with Quality 1st and you'll be highly recommended. Thanks for kicking off a wonderful start to the New Year!

The technician Jose Lopez was amazing. He called, as I was told that he would prior to his arrival. He arrived on the earlier side of his eta. He was very knowledgeable, respectful, and neat. This is a quality company with quality employees. I would definitely continue to use them and highly recommend them!

Handled A Job In Our Basement Very Efficiently.We found out about Quality 1st Basements by just doing a simple google search because they were one of the first companies that came up. I spoke to them about what we wanted to get done and they came up with a schedule for the work after we signed the contract. They pretty much did a complete waterproofing of our basement and also installed some drains as well. The job went pretty well but I was very worried about the mess throughout the whole process, however, they were able to clean up very well and really didn't leave much behind. 

We had issues with some water getting into our basement.  So we went out and got a few companies to look at our situation.  After meeting with your design specialist, John Schweitzer, we felt confident that your company was the optimal choice in selecting a waterproofing system.  John did a thorough analysis of our basement and put together a comprehensive plan that would address the problem.  Other companies did a basic analysis and didn’t provide much comfort that they could get the job done effectively.  John sat down with us, answered our questions and listened to our concerns during our meeting with him.  He was informative and knowledgeable of the product you sell.  Other companies out there offer similar products, not waterguard, but overall a French drain type system.  We could have gone with one of the other groups, but Quality 1st’s customer service level led us to believe that they’d be the right company to do the job. Juan Garcia and his crew did the job a few weeks later and put the system in place quickly.  Juan was very professional and answered our questions during the course of the project.  He and his team were very hard workers and must be assets to your company.  After the completion of the project, John was available to answer follow up questions that we had about the basement system your company installed and he followed up with us to be sure it was doing what it is supposed to do.  We’ve been leak free over the past two months.  Should we know others who might need your product in the future, we will gladly recommend your company.

Andrew arrived on time and was pleasant, courteous, and kept me informed of his progress. He explained why the primary sump pump had to be replaced. It is great to know that there are still companies and employees who love their work.  Cudos to Andrew he represents Quality First Basements very well. As always it's a pleasure doing business with your company.

We were very satisfied with the job that was done, the installation crew was professional, courteous and efficient!� Your salesman presented an honest and direct presentation, we would be more then happy to refer you to anyone.

I am very happy with the way Quality 1st waterproofed my basement. I was initially recommended to Quality 1st through my contractor and after seeing the positive feedback from several clients I decided to choose Quality 1st. My inspector Ken Peare was excellent! He provided me with a free estimate and helped me find the right products and solutions I needed for my water problem. The installation team knew what they were doing, they were very knowledgeable.